> ## Documentation Index
> Fetch the complete documentation index at: https://quartr.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help and report incidents

## Contact

The primary channel for all support inquiries and incident reporting is your Quartr representative. All technical support requests and incident reports should be initiated through this channel.

## Support hours

Our standard support hours are **9:00 AM - 5:00 PM CET, Monday through Friday**.

<Info>
  For critical incidents significantly impacting core service availability
  outside of standard hours, we have an on-call system to initiate response
  protocols.
</Info>

## Response times

| Request type          | Target response time                   |
| --------------------- | -------------------------------------- |
| **General inquiries** | Within one business day                |
| **Incident reports**  | Initial acknowledgment within one hour |

<Info>
  Response time refers to acknowledgment of your report and initiation of
  investigation, not full resolution.
</Info>