Claritev Corporation (CTEV) investor relations material

Strategic transformation and leadership

• Leadership transition began in March 2023, focusing on untapped potential and a turnaround strategy.

• Emphasis on clarity, alignment, and focus, with systems and processes to prioritize critical initiatives.

• 2024 marked as a foundational year: new management, rebranding, $4.5B debt restructuring, and accelerated growth.

• Ahead of schedule on growth, new market verticals, and positive business momentum.

• Leadership prioritizes relentless growth, foundational value, and a long-term vision.

Market verticals and product expansion

• Renewed four of five largest clients and expanded sales focus on high-growth products.

• Shifted from a single payer vertical to include brokers, consultants, employers, and international markets.

• Brigio partnership enabled international expansion, notably reducing client denial rates and increasing revenue.

• Added 16 new clients this year, up from 5-6 last year, diversifying the business.

• Provider market entry with analytics-driven products, achieving early client wins and backlog growth.

Operational excellence and sales strategy

• Focus on mastering basics: sales calls, channel partnerships, and incentive programs.

• Implemented pay-for-performance, quotas, and broker incentives to drive sales.

• Product organization expanded fivefold, with emphasis on organic innovation and published roadmaps.

• Completed migration to Oracle Cloud, enabling product integration and new sales channels.

• Enhanced customer engagement and recurring revenue through improved communication and product lifecycle management.