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CM.com (CMCOM) investor relations material
CM.com Q3 2025 TU earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q3 2025 TU earnings summary21 Oct, 2025
Executive summary
Achieved record high EBITDA in Q3 2025, resuming growth trajectory despite challenging macroeconomic and FX conditions.
Regained organic revenue growth for the first time since Q4 last year, with strong operational performance across key business segments.
Continued innovation and expansion in AI-driven customer engagement and payment solutions, reinforcing competitive positioning.
Financial highlights
Normalized EBITDA reached €6.0 million, up from €4.7 million in Q3 2024; organic growth was 38%, with a 9% negative currency impact.
EBITDA was €5.4 million, up from €4.7 million; organic growth 25%, with an 8% negative currency impact.
Gross profit rose to €21.2 million (Q3 2024: €21.1 million); organic growth 3%, with a 2% negative currency impact.
Gross margin improved to 32.6% from 32.2% year-over-year.
Revenue was €65.0 million, slightly down from €65.4 million; organic growth 1%, with a 2% negative currency impact.
Normalized OPEX decreased 7% YoY to €15.2 million.
Annual Recurring Revenue (ARR) increased 5% YoY to €35.2 million.
Outlook and guidance
FY2025 Normalized EBITDA now expected at €18-20 million, revised down from previous guidance of €22-27 million due to FX volatility and market headwinds.
Gross profit anticipated to increase in H2 2025 compared to H1 2025.
Normalized OPEX expected to be lower year-over-year, shifting from previous guidance of being flat.
What specific market headwinds impacted FY25 outlook?
Connect: How to balance market share vs. margins?
Live segment: Future strategy after UK withdrawal?
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Frequently asked questions
CM.com N.V. is a global provider of cloud software for conversational commerce, headquartered in Breda, the Netherlands. The company operates across four main segments: Communication Platform as a Service (CPaaS), Software as a Service (SaaS), Payment Services, and Ticketing. Its product offerings are diverse, including the Mobile Service Cloud for customer service, Conversational AI Cloud for automating customer interactions, Mobile Marketing Cloud for omnichannel customer engagement, and various others for event ticketing, digital signing, mobile messaging, and voice communication. Additionally, CM.com offers a payments platform that supports both online and point-of-sale payments. The company is headquartered in Breda, the Netherlands, and its shares are listed on the Euronext Amsterdam.
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