Crawford & Company (CRD-A) investor relations material

Company overview and market position

• Operates as a global provider of claims management and outsourcing solutions, serving both insurance carriers and corporations across 70+ countries with over 10,000 employees.

• Manages over $20B in claims annually, with a diversified client base including major global brands.

• Revenue is geographically diversified: 57% U.S., 14% U.K., 9% Europe/Middle East, 8% Canada, 7% Australia, and 5% rest of world.

Strategic direction and growth drivers

• Focuses on gaining profitable market share through quality, expertise, and digital innovation.

• Pursues both organic growth (efficiency, technology, expertise) and inorganic growth (M&A in adjacencies, geographies, and scale).

• Industry trends such as increasing risk complexity and natural disasters drive demand for claims services.

• AI integration enhances adjuster efficiency, speeds up claim assessments, and improves client outcomes.

Financial performance and segment results (Q1 2026)

• Q1 2026 revenue was $309.5M, down 1% YoY, reflecting lower U.S. property claims activity.

• Adjusted operating earnings decreased 23% YoY to $13.7M; non-GAAP EPS was $0.16 for both share classes.

• U.S. Property & Casualty revenue fell 11.3% YoY; Broadspire revenue rose 1.0% YoY; International Operations revenue grew 4.5% YoY.

• Operating cash flow improved by $17.2M YoY to $3.3M; leverage ratio remains low at 1.62x EBITDA.