CVS Health (CVS) investor relations material

Strategic vision and integration

• Leadership is focused on integrating pharmacy, PBM, and healthcare delivery assets to create a differentiated consumer experience across 9,000 community pharmacies and primary care locations.

• Recent acquisitions and partnerships, such as Oak Street, Signify, and Cordavis, are leveraged to drive affordability and access, including launching biosimilars with significant cost savings.

• Technology investments have improved store operations, consumer-facing applications, and enabled seamless prescription transfers and benefit visibility.

• Expansion of pharmacists' roles and capacity is a priority, aiming to provide more non-acute and non-chronic care solutions.

• The enterprise strategy emphasizes connecting assets to enhance consumer convenience and drive better healthcare outcomes.

Regulatory and market adaptation

• Recent PBM legislation aligns with the transparent TrueCost model, which offers drug-level specific pricing and is being phased in ahead of regulatory deadlines (late 2028–early 2029).

• The transition to new PBM models is expected to maintain durable margins, with mid-teens CAGR targeted through 2028.

• The organization is actively managing rebate guarantee pressures and recontracting processes, with $500 million in headwinds spread through 2026.

• Adjustments to drug pricing models, such as TrueCost, are designed to neutralize list price volatility and focus on net costs.

• Strong selling season for 2026 with over $6 billion in net new revenue and high client retention (>98%).

Pharmacy and reimbursement evolution

• CostVantage was implemented to address reimbursement erosion, shifting to a transparent, fixed-margin per script model for predictability and stability.

• The pharmacy footprint has been optimized to 9,000 locations, with opportunistic expansion through Rite Aid file acquisitions.

• The pharmacy of the future is envisioned as a hub for more clinical care, integrated digital experiences, and standardized service delivery.

• Competitive landscape now includes national chains, independents, grocery stores, and disruptive innovators, with a focus on leveraging technology and scale.

• CostVantage aims for stable, equitable reimbursement rather than margin expansion.