Flight Centre Travel Group (FLT) investor relations material

Core strengths and competitive advantages

• Strong brand equity, customer loyalty, and proprietary data underpin a differentiated product range and trusted supplier relationships.

• Leading brands and a multichannel strategy drive resilient demand and record transaction values in both leisure and corporate sectors.

• Costs remain below pre-pandemic levels, with productivity up 13% in global corporate business during 1H.

• AI integration enhances consultant efficiency, reduces cost-to-serve, and delivers more personalized customer experiences.

• Ongoing portfolio simplification, divestitures, and targeted acquisitions support long-term shareholder value.

Financial and trading update

• Strong performance in the first nine months of FY26, but Q4 results impacted by Middle East tensions, primarily affecting leisure.

• Estimated $10m profit impact in April due to cancellations and refunds; volatility expected to continue in May and June.

• Corporate business remains resilient, with potential macroeconomic impacts monitored for early FY27.

• Australian dollar strength will affect Q4 overseas profit translation.

• $200m share buyback completed, 7.3% of shares repurchased, and $87m returned to shareholders in FY26.

Strategic focus and growth initiatives

• Five disciplined bets: luxury travel, cruise, foreign exchange, digital commerce, and independent advisor channel.

• World360 Rewards loyalty program expands across brands, driving customer retention and new revenue streams.

• AI and digital commerce prioritized, with agentic AI tools deployed to boost productivity and customer personalization.

• Retail network optimization focuses on quality, productivity, and capital discipline, with selective new store openings.

• Active investment in high-growth sectors, including cruise (Iglu acquisition), luxury, and independent travel advisors.