Coles Group (COL) Investor Day 2024 summary

Strategic vision and priorities

• Aims to be Australia's most trusted retailer and grow long-term shareholder value, focusing on execution, customer listening, financial discipline, and strong stakeholder relationships.

• Purpose centers on helping Australians eat and live better every day, with emphasis on value, range, location, and experience.

• Strategy is built on three pillars: Destination for Food and Drink, Accelerated by Digital, and Delivered Consistently for the Future, supported by a flywheel model for continuous improvement.

• Values of care, courage, customer delivery, and future creation guide decision-making and culture.

• Strategy is informed by evolving customer preferences, prioritizing value, convenience, health, and sustainability.

Customer and market insights

• Value is the top priority for customers, with over 90% changing shopping behavior due to budget pressures.

• Digital engagement has accelerated, with over 10% of sales now online and omnichannel customers spending up to 4.6x more.

• Convenience, health, and inspiration are increasingly important, with customers seeking easy meal solutions and healthier options.

• Sustainability remains relevant, especially when it does not increase costs for customers.

Key achievements and progress

• Launched over 1,100 Exclusive to Coles and 244 Exclusive Liquor Brand products, with strong supplier partnerships.

• Achieved 30.1% growth in supermarkets eCommerce sales and 9.2% in liquor eCommerce sales.

• Improved availability (DIF 96%, DIFOT 92%) and reduced in-store gaps by 27% compared to FY23.

• Delivered $238 million in benefits through the Simplify and Save to Invest (SSI) program.

• Completed construction of customer fulfilment centers (CFCs) in VIC and NSW, enhancing digital and supply chain capabilities.