Deutsche Post (DHL) Investor presentation summary

Financial performance and growth

• Revenue, gross profit, and EBIT in 2025 remain above 2019 levels, with EBIT CAGR of 6.4% from 2019 to 2025, and operating cash flow up 25.4% over the same period.

• Business is more profitable and cash-generative than pre-pandemic, despite a post-COVID normalization.

Employee engagement and customer satisfaction

• Employee engagement rose from 79% in 2019 to 85% in 2025.

• Customer satisfaction (NPS) increased from 46 in 2019 to 59 in 2025.

Strategic priorities and initiatives

• Five key priorities: roadfreight growth in Germany, US/airfreight focus, sales acceleration, matrix management, and digitalization.

• Regional structure refined for clearer accountability and faster execution.

• Digitalization and AI are central to growth, with 40% workforce virtualization targeted by 2030.