Genpact (G) J.P. Morgan 54th Annual Global Technology, Media and Communications Conference summary

Company background and strategy

• Originated as a GE subsidiary, now focused on mission-critical operations in finance, procurement, and supply chain.

• Genpact Next strategy centers on integrating advanced technologies, especially agentic, data, and AI solutions.

• Advanced Tech now represents 27% of revenue, growing 24% YoY, with guidance for >20% growth this year.

• Partnership ecosystems and client-centric innovation are key catalysts for transformation.

• Advanced Tech features high annuitization and non-FTE models, driving margin accretion and gross margin growth for 12 consecutive quarters.

Growth drivers and financial performance

• Differentiation comes from context-rich process intelligence combined with advanced tech.

• Bookings for agentic solutions in Q1 matched all of last year, with over $200M in new contracts.

• Contracts are structured as SaaS with recurring revenues and minimum volume commitments.

• Gross margin on agentic contracts improved by 300 bps, with further improvement as more contracts are signed.

• Revenue is increasingly decoupled from headcount, reflecting operational leverage.

Core business and transition to advanced tech

• Core Business Services remain over 70% of revenue and are foundational for advanced tech growth.

• Core enables product-market fit for agentic solutions and is expected to continue growing.

• Transition from Core to Advanced Tech is gradual; most growth in Advanced Tech is not from rotation but from new solutions.

• Intentional disruption is focused on agentifying workloads in finance, supply chain, and procurement.

• Some Core workloads will remain non-agentified, maintaining a stable revenue base.