Genpact (G) J.P. Morgan 54th Annual Global Technology, Media and Communications Conference summary

Company strategy and transformation

• Genpact Next strategy focuses on integrating advanced technologies, especially agentic solutions, into core operations such as finance, procurement, and supply chain.

• Advanced Technology Solutions now represent 27% of revenue, growing 24% year-over-year, with guidance for over 20% growth for the full year.

• The company is shifting to SaaS-like, IP-owned, recurring revenue models, with over $200 million in agentic contracts booked in Q1 alone.

• Gross margins have improved for 12 consecutive quarters, driven by higher-value, non-FTE commercial models and increased automation.

• Core Business Services remain foundational, supporting the transition to advanced tech and enabling strong product-market fit for new solutions.

Market trends and competitive landscape

• Outsourcing penetration remains early, with significant TAM unlocked by innovation in advanced tech and data/AI solutions.

• The company faces new competition from software and AI providers, but differentiates through deep process knowledge and operational expertise.

• Clients increasingly seek integrated solutions rather than choosing between core or advanced tech, driving demand for holistic offerings.

• The company leverages both proprietary and open-source AI models, optimizing for cost and security based on client needs.

• Demand for advanced tech solutions is robust, with the pipeline up 30% in 90 days and agentic pipeline up more than 3x.

Financial performance and outlook

• Advanced Tech revenue is growing at more than twice the company average, with over 70% annuitized and on non-FTE models.

• Agentic contracts deliver higher gross margins (over 300 bps improvement) and increased revenue through expanded scope and volume.

• The company expects growth acceleration in the second half of the year, supported by a strong backlog and large deal momentum.

• No negative impact from geopolitical tensions; in some cases, demand has increased due to supply chain and risk solutions.

• The company maintains a prudent guidance philosophy, confident in exceeding 20% growth in advanced tech for the year.