Intuitive Surgical (ISRG) 44th Annual J.P. Morgan Healthcare Conference summary

Strategic vision and mission

• Emphasizes a 30-year commitment to advancing robotics, AI, and imaging in healthcare, guided by the Quintuple Aim framework for improving outcomes, lowering costs, and expanding access.

• Focus on expanding minimally invasive care through intelligent technology and empowering physicians to deliver better outcomes.

• Vision for a future with less invasive, faster treatments and early disease identification.

• Attracts top global talent and maintains strong customer focus, integrating feedback into product development and strategy.

Customer and patient impact

• Over 20.4 million patients served globally, with procedures performed in more than 70 countries.

• Significant growth in procedures outside the US, rising from 17% in 2005 to 35% in 2025.

• Net Promoter Score reached 76 in 2025, classified as world class.

2025 performance highlights

• Achieved 20 million cumulative procedures, with 3.2 million performed in 2025 and 35% now outside the U.S.

• Installed 1,900 systems in 2025, growing the installed base to over 12,000.

• Published over 48,000 peer-reviewed articles to date, supporting clinical evidence.