Jyske Bank (JYSK) Investor presentation summary

Strategic positioning

• Customer, employee, shareholder and financial outcomes are presented as core objectives, with an emphasis on being exceptionally good for customers.

• The commercial banking model differentiates service by customer size and complexity, spanning local, national and international businesses and large corporates.

• Specialist focus areas include transport, green energy, acquisition finance, offshore, agriculture, utilities, housing, real estate, fisheries and large corporates.

Business indicators and market position

• H1 2022 indexed measures shown: net interest and fee income 113, deposits 107 and mortgage lending 106; comparison labels are H1 2021 and H1 2022.

• The commercial banking business targets the highest market-share gains in bank lending over 2021–2025.

• Bank-lending market share is tracked for non-financial companies and public authorities, excluding repo; latest observation shown is June 2022.

Customer engagement

• Customer satisfaction is tracked through an annual survey of 2,000 respondents asking whether the bank is experienced as a value-adding sparring partner, on a scale from -100 to 100.

• Canvas meetings are tracked weekly from 2020 through H1 2022, indicating an ongoing customer-engagement measure.