Manhattan Associates (MANH) Morgan Stanley Technology, Media & Telecom Conference 2026 summary

Company overview and platform evolution

• Over 30 years in supply chain and commerce, offering warehouse, transportation, order, POS, and planning solutions.

• Transitioned to a cloud-native, API-driven platform (Active Platform) over the past decade.

• All products are now available on the cloud, with ongoing migration of on-prem customers.

• Microservices and API-first architecture enable rapid innovation and integration.

AI strategy and differentiation

• AI is natively integrated, leveraging the same APIs as users, enabling instant access and demos.

• Focus is on innovation and velocity, not just cost reduction; AI is seen as a tool for better, not just cheaper, software.

• Only about 6% of software cost is coding; AI's impact is more about accelerating innovation than reducing costs.

• Platform's API-centric design allows AI agents to act directly, bypassing the need for data lakes and complex integrations.

AI productization and customer impact

• Commercial launch of agentic AI and Agent Foundry in January, enabling customers to build custom agents.

• AI agents target four areas: user experience, time to value, productivity, and data insights.

• Customers can quickly build and deploy agents, with examples showing significant operational improvements (e.g., 3% fill rate increase in a warehouse).

• Standard and customizable agents are available, with access provided through a single SKU.