MeridianLink (MLNK) UBS Global Technology and AI Conference summary

Market environment and customer trends

• Anticipates gradual improvement in the market environment, with customers showing renewed interest in digital front-end investments for 2025 and 2026.

• Customers are preparing budgets for new investments as rates are expected to eventually decline, creating a favorable environment for spending on platforms and solutions.

• No fast rate declines are expected; planning is cautious due to macroeconomic and political uncertainties.

• Consumer lending growth is driven by backlog release, new customer onboarding, and efficient service organization.

• Pre-owned auto lending remains challenged, while new auto and credit card lending are healthier; mortgage origination is muted until rates fall to low fives or high fours.

Leadership and organizational changes

• Significant leadership hires include Larry Katz as President and Elias Olmeta as CFO, both bringing extensive industry and scale experience.

• Larry Katz transitioned from CFO to President, now overseeing commercial operations, delivery, support, and customer success.

• Elias Olmeta, with auto industry expertise, is expected to enhance planning and customer perspective.

• Leadership changes are aimed at preparing for growth as market tailwinds return.

Go-to-market strategy and sales performance

• Go-to-market strategy has evolved with dedicated teams for new logos (consumer and mortgage), cross-sell, and channel partnerships.

• Investments in customer success have led to higher NPS scores and are expected to drive scalability and future growth.

• Cross-sell and upsell into the existing customer base have performed exceptionally well, especially in challenging times.

• New logo generation has been more challenging but is expected to accelerate as customers prioritize digital readiness.