Metropolitan Bank (MCB) Investor Day 2026 summary

Strategic technology and modernization initiatives

• Completed a multi-year modernization program, transitioning from legacy systems to a scalable, API-enabled platform, with full activation set for April 2026, supporting large bank capabilities and future growth.

• Modular, best-in-breed tech stack enables flexibility, vendor independence, and seamless upgrades, reducing execution risk and supporting operational efficiency.

• Modernization delivers improved onboarding, workflow automation, real-time data, and lower acquisition costs, driving revenue growth, efficiency, and long-term value.

• Infrastructure upgrades (Project Phoenix) include expanded data centers, network redesign, and branch enhancements to ensure enterprise-grade resiliency and performance.

• The new platform is designed to provide measurable growth, efficiency, and competitive advantage, positioning for sustainable expansion.

Artificial intelligence strategy and deployment

• Launched a governance-first AI program, with a cross-functional working group, phased rollout, and alignment to NIST and regulatory frameworks.

• AI initiatives target operational efficiency, risk management, and competitive positioning, with internal use cases live and client-facing pilots planned for 2027-2028.

• Key use cases include Microsoft Copilot rollout, automated credit memo generation, enhanced BSA/AML due diligence, legal process automation, and Moody’s AML screening, with multimillion-dollar savings projected.

• By 2028, aim for full AI-native workflows, 100% AI-fluent staff, and up to 15 digital agents, with positive net economics and quarterly ROI tracking.

• AI enables productivity gains without workforce reduction, focusing on upskilling and strategic hiring, led by a dedicated Chief AI Officer.

Payments, fee income, and new business verticals

• Re-entering payments with a direct-to-merchant model, focusing on regulated industries like iGaming and telehealth, leveraging a bespoke real-time payment platform for first-mover advantage.

• Targeting Q4 2026 go-live for new payment solutions, aiming to restore and exceed prior $20M+ annual fee income and drive low-cost deposit growth.

• Value proposition centers on solving operator pain points, eliminating chargebacks, and providing real-time payments, not competing on price.

• Direct relationships with licensed operators replace prior third-party model, with scalable infrastructure and sales force in place.

• Expect meaningful fee income ramp in 2027, with potential to outperform peer fee/revenue ratios as new verticals mature.