Metropolitan Bank (MCB) Investor Day 2026 summary

Strategic technology and modernization initiatives

• Completed a multi-year modernization program, transitioning from legacy systems to a scalable, API-enabled platform, with full activation set for April 2026.

• Key implementations include digital banking, commercial loan servicing, and real-time payments; final phase with new core deposit system and teller platform goes live in April 2026.

• Modernization delivers operational efficiency, automation, real-time data, seamless digital onboarding, and improved customer experience.

• Modular, best-in-breed tech stack enables flexibility, vendor independence, and supports large-bank capabilities.

• Infrastructure upgrades include expanded data centers, network redesign, and branch network enhancements to ensure resiliency and performance.

Artificial intelligence strategy and deployment

• AI program is governance-first, phased, and focused on internal enablement through 2026-2027, with client-facing use cases to follow in 2027-2028.

• Over 15 AI use cases identified, including Microsoft Copilot rollout, credit memo automation, BSA/AML compliance, legal AI, and Moody’s AML screening.

• Multi-year roadmap targets full AI-native operations by 2028, with all employees targeted to be AI fluent and up to 15 digital agents deployed.

• AI expected to drive productivity, risk reduction, and revenue enablement, with positive net economics by 2028.

• AI governance aligns with regulatory expectations, with regular board reporting, robust vendor diligence, and a dedicated Chief AI Officer.

Payments and fee income business transformation

• Shifting from third-party to direct merchant relationships in payments, targeting regulated industries like gaming, healthcare, and telehealth.

• Building a bespoke real-time payments platform, aiming for Q4 2026 go-live, with first-mover advantage in gaming.

• Focus on solving operator pain points, eliminating chargebacks, and providing instant settlement.

• Fee income from payments expected to return to or exceed prior $20M+ levels by 2027.

• New payments model brings sticky, low-cost deposits and is not reliant on price competition.