NRC Health (NRC) Investor presentation summary

Business overview and mission

• Provides healthcare experience insights and improvement solutions, combining rich data, workflow software, and predictive insights for leadership.

• Mission is to help health systems understand every person they serve and turn insights into actions for improved outcomes.

• Trusted by 75% of top-100 U.S. health systems, with 25M+ patient engagements annually.

• Holds a leading presence in healthcare experience management, ranked #1 by KLAS Research.

Financial performance and growth

• Achieved record $152M Total Recurring Contract Value (TRCV), up 13% year-over-year.

• Q1 2026 revenue grew 4% year-over-year to $35M, marking the first y/y growth quarter since 2023.

• Adjusted EBITDA margin at 27% for Q1 2026, with $0.25 adjusted free cash flow per share, up 8% y/y.

• 99% of revenue is recurring, with multi-year contracts and high correlation between TRCV and future revenue.

• 2025 full-year revenue was $137M, with $40M adjusted EBITDA and 21% adjusted FCF margin.

Market opportunity and business model

• $5B total addressable market, with $0.7B cross-sell opportunity among existing customers.

• Highly differentiated, healthcare-focused business model with significant barriers to entry.

• End-to-end solution suite covers patient experience, enablement, strategic insights, and governance.

• AI-powered intelligence transforms behavioral signals into predictive, high-impact actions.