Pegasystems (PEGA) 46th Annual William Blair Growth Stock Conference summary

Company solutions and platform overview

• Provides enterprise workflow solutions for large organizations in regulated industries, supporting use cases like claims, credit approvals, and onboarding.

• Offers a low-code platform enabling high configurability without custom code, supporting both horizontal and industry-specific needs.

• Handles billions of transactions annually, with robust security and over 100 industry certifications.

• Uses a unique case-based licensing model, charging based on automated work units rather than user count.

Deterministic vs. probabilistic workflows and AI integration

• Differentiates between deterministic workflows (structured, repeatable, regulatory-compliant) and probabilistic processes (AI-driven, error-tolerant).

• AI is used where probabilistic decisions are acceptable, while core workflows remain deterministic for compliance.

• Customers recognize that most enterprise applications require deterministic processes, with AI supplementing but not replacing them.

AI-driven innovation and Blueprint impact

• Blueprint leverages AI to automate and accelerate workflow design, reducing manual discovery and sales cycle times.

• Sales cycles have been cut in half, with some deals going live in as little as 42 days.

• Blueprint enables rapid onboarding of new clients and workflows, allowing sales teams to engage prospects immediately.

• Next phase, Infinity Studio, will extend automation from design to production deployment.