Raymond James Financial (RJF) 47th Annual Raymond James Institutional Investor Conference summary

Opening remarks and values

• Emphasized a client-first approach, integrity, and independence as core values guiding all decisions.

• Highlighted the importance of long-term relationships and resisting short-term risk-taking, even under market pressure.

• Stressed the value of a diversified business model for consistent performance across market cycles.

• Noted a record of profitability, with only one unprofitable quarter since 1983, attributed to client focus.

• Introduced "The Power of Personal" as a new value proposition, focusing on deep personal relationships in a tech-driven world.

Strategic direction and growth

• Outlined a five-year strategy to gain market share across all business lines, leveraging critical mass and technology investments.

• Stressed organic growth through market share expansion in the U.S., U.K., and Canada, without reinventing the business.

• Highlighted collaboration over cross-selling, aiming to broaden and deepen client relationships.

• Announced the acquisition of GreensLedge to enhance securitization and advisory capabilities.

• Emphasized ongoing investments in cybersecurity and infrastructure resilience.

Technology and innovation

• Invests over $1 billion annually in technology, including $80 million in cybersecurity.

• Launched an AI solution, Ray, to improve advisor efficiency and client service, with plans for broader rollout.

• AI and technology seen as essential to address advisor shortages and deliver more personalized, scalable advice.

• Partnerships with external vendors supplement internal AI development.