Salesforce (CRM) Mizuho Technology Conference 2026 summary

Executive leadership and strategic focus

• CMO Patrick Stokes transitioned from engineering and product leadership to marketing, bringing deep product insight to the role.

• Leadership is focused on scaling AI-driven solutions and adapting to rapid technological change.

Recent performance and product momentum

• Einstein and Agentforce saw significant growth, with Agentforce revenue rising from $800M to $1.2B.

• Agentic Work Units (AWUs) are gaining traction as a metric for measuring actual AI-driven work across industries.

• The Headless launch at TDX opened new integration possibilities and received strong customer response.

Product innovation and ecosystem enhancements

• Agent Script enables more deterministic, multi-step workflows, addressing LLM unpredictability.

• Voice capabilities in Agentforce have matured, now supporting large-scale customer deployments.

• Multi-cloud Agentforce use cases are emerging, integrating workflows across Sales, Service, and Marketing Clouds.