Suzuki Motor (7269) Investor presentation summary

Digital transformation strategy and vision

• Emphasizes human-AI collaboration to accelerate infrastructure mobility and customer satisfaction, with a focus on leveraging AI and data across all business domains to reach new customers, especially in India.

• Digital Vision 2030 aims for all employees to become proficient digital talent, fostering individual growth and operational efficiency.

• Organizational culture is being transformed to embrace challenge and entrepreneurial spirit, supported by digital capabilities and cross-departmental collaboration.

• Products and services are evolving through data and AI integration, enhancing customer outreach, product development, and after-sales support.

• The mid-term management plan, "By Your Side," targets infrastructure mobility closely connected with people's lives by FY2030.

Human resources and organizational transformation

• Executives and all employees undergo mandatory DX training, with digital skills and AI qualifications required for promotion.

• All meetings and workflows have been digitized, with rapid deployment of in-house generative AI applications.

• Employee engagement is measured through surveys and active participation in internal digital platforms.

• Cross-departmental projects and global collaboration are promoted to foster innovation and knowledge sharing.

• By 2030, 80% of employees are expected to be active users of internal data platforms.

Transformation of products, services, and operations

• Customer engagement is enhanced through digital IDs, official communities, and data-driven product proposals.

• AI is used to optimize design, reduce testing time, and improve development efficiency by up to 80% by 2030.

• Smart factories leverage AI for zero-defect manufacturing, predictive maintenance, and logistics optimization.

• Initiatives in India aim to reach the next one billion customers through digital innovation and local partnerships.

• After-sales services use AI to identify maintenance needs and prevent breakdowns.