Verint Systems (VRNT) Investor Update summary

Market Opportunity and CX Automation Trends

• Brands spend $2 trillion annually on CX workforce, with most workflows still manual and only 5% allocated to CX technology, creating a significant opportunity for automation to drive efficiency and cost savings.

• AI-powered CX automation is enabling brands to automate manual workflows, increase workforce capacity, and achieve measurable ROI, with examples showing up to 20x returns.

• The CX automation market is in early stages, with adoption accelerating as brands see tangible business outcomes and peer success stories.

• Verint’s differentiated approach focuses on micro-workflow automation with specialized bots, enabling gradual adoption and integration into existing ecosystems.

• Leading brands such as Allstate, AT&T, Google, and Wells Fargo rely on Verint for CX automation.

Platform Differentiation and AI Strategy

• The platform offers over 50 AI-powered bots for specific micro-workflows, delivering high-precision automation and measurable business outcomes.

• Hybrid cloud architecture allows seamless integration with customers’ existing environments, minimizing disruption and accelerating time-to-value.

• Continuous training on customer-specific data ensures bots remain accurate and effective over time.

• Customers can start small, prove value, and scale bot adoption as ROI is demonstrated, supporting flexible and risk-mitigated AI monetization.

• The platform’s open model supports rapid innovation, incorporating the latest AI models and enabling future-proof investments.

AI-Driven Business Outcomes and Customer Impact

• Verint bots automate micro-workflows, delivering high-precision, measurable outcomes and reducing labor costs, improving quality, and decreasing employee churn.

• Case studies from Fiserv, Utilita, Volaris, VicRoads, BNP Paribas, and Serco show improvements in compliance, agent capacity, cost reduction, and customer satisfaction.

• Customers typically begin with pilot deployments, prove value, and then rapidly expand bot usage across business units and workflows.

• Increased agent capacity is often used to manage higher volumes and improve CX, with workforce reductions expected to follow as automation scales.

• Verint’s approach enables customers to configure and tune bots for their unique environments, with low-code tools and automated platform tuning.