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1-800-FLOWERS.COM (FLWS) investor relations material
1-800-FLOWERS.COM Q4 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q4 2025 earnings summary4 Sep, 2025
Executive summary
Leadership transition with a new CEO focused on transformation, customer-centricity, operational discipline, and long-term growth.
Company aims to become more customer-centric, data-driven, and operationally efficient, addressing evolving customer expectations, technology, and competition.
Fiscal 2025 revenue was $1.69 billion, down 8.0% year-over-year, with a net loss of $200.0 million, including a $143.8 million non-cash goodwill and intangible impairment charge.
Fourth quarter revenue declined 6.7% to $336.6 million, with a net loss of $51.9 million, or $0.82 per share.
Adjusted net loss for the year was $52.5 million, or $0.82 per share, compared to adjusted net income of $11.6 million in the prior year.
Financial highlights
Q4 consolidated revenue declined 6.7% year-over-year, with segment declines in Consumer Floral and Gifts (-8.8%), Gourmet Foods and Gift Baskets (-3.6%), and BloomNet (-0.6%).
Full-year consolidated revenue declined 8%, driven by an 8.2% drop in transactions and a 1.1% decrease in average order value (AOV).
Adjusted EBITDA for the year was $29.2M, down from $93.1M year-over-year.
Gross profit margin for the year was 38.7%, down from 40.1% last year; excluding $6.6M in system implementation costs, margin was 39.1%.
Free cash flow was negative $67.8M, compared to positive $56.4M last year.
Outlook and guidance
Fiscal 2026 is positioned as a foundational year, focusing on cost savings, efficiency, and building a customer-centric, data-driven organization.
Strategic priorities include expanding beyond e-commerce, driving organizational efficiency, and strengthening talent and accountability.
No specific financial guidance provided, but CapEx is expected to be slightly down from last year, with investments in physical retail included.
What is the expected VCM impact of new marketing?
What is the self-consumption sales percentage?
Detail procurement centralization benefits
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Next 1-800-FLOWERS.COM earnings date
Q1 202630 Oct, 2025
Next 1-800-FLOWERS.COM earnings date
Q1 202630 Oct, 2025
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Frequently asked questions
1-800-FLOWERS.COM, Inc., provides gifts for various occasions. The company offers floral and related products, including plants, potted arrangements, chocolate and fruit baskets, gifts, and balloons; non-floral gift items comprising candles, flower pots and containers, glassware and dishware, chocolates and other sweets and snacks, nuts and candy, greeting cards and stationery products, stuffed animals, toys and games (collectible toys), jewelry, fine silver products; gift items under the 1-800-Baskets brand name that comprise fruit baskets; gift items comprising balloons; gift items under the FTD brand name that comprise floral arrangements.
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