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8x8 (EGHT) investor relations material
8x8 Q2 2026 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q2 2026 earnings summary4 Nov, 2025
Executive summary
Achieved second consecutive quarter of year-over-year revenue growth, with Q2 FY26 total revenue at $184.1 million and service revenue at $179.1 million, driven by usage-based offerings, disciplined execution, and AI-powered platform enhancements.
Marked the 19th consecutive quarter of positive operating cash flow, supported by strong platform engagement and usage trends.
Embedded AI and workforce management innovations across the platform, launching new AI-powered products and features to enhance customer and employee outcomes.
Multi-product strategy gained traction, with customers using three or more products now representing over one-third of recurring revenue (excluding usage revenue).
Recognized with multiple industry awards for innovation, customer service, and leadership in analyst reports.
Financial highlights
Total revenue reached $184.1 million, up 1.7% year-over-year; service revenue was $179.1 million, up 2.3% year-over-year.
Non-GAAP operating margin was 9.4%, exceeding guidance; GAAP operating margin was 2.9%.
Non-GAAP gross margin was 65.7%, impacted by a higher mix of usage revenue; GAAP gross margin was 64.8%.
Adjusted EBITDA was $22.0 million, down from $26.7 million a year ago.
Cash flow from operations was $8.8 million; quarter-end cash and equivalents totaled $76.7 million.
Outlook and guidance
Q3 FY26 guidance: service revenue $172M–$177M, total revenue $177M–$182M, non-GAAP gross margin 64%–66%, non-GAAP operating margin 9%–10%.
Q3 non-GAAP EPS expected at $0.08–$0.09; cash flow from operations $10M–$14M.
FY26 guidance: service revenue $692M–$706M, total revenue $712M–$726M, non-GAAP gross margin 65%–66%, non-GAAP operating margin 8.5%–9.5%.
FY26 non-GAAP EPS projected at $0.31–$0.33; cash flow from operations $38M–$42M.
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Frequently asked questions
8x8 Inc. provides cloud-based communications and contact center solutions for businesses of all sizes. Its services include voice, video, chat, and contact center capabilities delivered through a unified communications platform. The company is headquartered in Campbell, California, and its shares are listed on the NASDAQ.
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