Addus HomeCare (ADUS) investor relations material

Volume and operational trends

• Sequential census growth observed from February to March, with positive momentum continuing into Q2 across key markets.

• Illinois, New Mexico, and Texas all showed census improvement, with Illinois highlighted for starts of care exceeding discharges.

• Weather disruptions in January impacted volumes, particularly in Texas, but recovery followed in subsequent months.

• Hours per consumer grew by 2.2% in Q1, aligning with targeted growth rates.

• Technology adoption, specifically a caregiver app, contributed to improved utilization and operational efficiency.

Technology and efficiency initiatives

• The caregiver app increased billable hour utilization rates from low 80s to high 80s in Illinois over 12–18 months.

• App deployment expanded to Texas and New Mexico, with early uptake indicating future benefits.

• Key benefits include caregivers tracking available hours, self-scheduling, and reducing missed visits.

• Office staff efficiency improved as caregivers handle more scheduling independently.

• The app supports a strategic shift toward balanced organic growth between volume and rate.

Market positioning and payer relationships

• Increased market density and compliance reputation enhance attractiveness to payers, supporting preferred provider status.

• Recent acquisitions, such as Gentiva, expanded presence in Texas and improved relationships with major payers.

• Balanced growth between rate and volume is being achieved, with Q4 showing near 50/50 split.

• Ongoing focus on compliance and technology positions the company favorably amid industry scrutiny.