Altigen Communications (ATGN) investor relations material

Company evolution and strategic focus

• Transitioned from PBX hardware to cloud-based UCaaS and CCaaS platforms over 30 years.

• Hyper-focused on AI-driven transformation in the last three years, including leadership changes and backend system upgrades.

• Maintains profitability, zero debt, and consistent revenue between $13M-$14M for four years.

• Strategic partnerships with Fiserv and Crexendo drive product adoption and go-to-market strategies.

• Next growth phase centers on AI-first engagement and automation, aiming to shift 60%-70% of repetitive tasks from humans to AI.

Product innovation and AI integration

• Launched CoreEngage, adopted by Fiserv as a standard for contact centers, targeting 5,000 banks and credit unions.

• CoreInsights provides AI-driven analytics for customer demographics and transaction insights.

• CoreInteract, the flagship AI-powered platform, demonstrated live, automates banking tasks and escalates complex needs to humans.

• AI enhancements include sentiment analysis, conversational IVR, and automation of routine transactions.

• Focus on freeing staff for higher-value tasks rather than job displacement.

Financial and operational highlights

• Profitable for nine consecutive quarters, self-funded transformation, and maintains $3.2M in cash.

• Trades on OTC under ATGN, with a $16M market cap and $0.50 share price.

• Revenue-sharing with Fiserv involves discounted pricing and Fiserv-controlled markups; Crexendo partnership leverages fixed-cost channel model for margin growth.

• Consulting services and AI-driven products are positioned as future growth drivers.

• Early signs of revenue growth support the transition from stabilization to a growth-focused company.