Avanza Bank (AZA) investor relations material

Strategic positioning and business model

• Leading Swedish savings and investment platform with 2.3 million customers and SEK 1,208 billion in savings capital as of June 2026, holding an 8.4% market share.

• Business model is capital-light, fee-based, and highly scalable, with income streams from brokerage, fund commissions, currency, net interest, and other services.

• Focus on customer-centricity, offering a broad range of products including mutual funds, savings accounts, mortgages, and decision-making tools.

• No advice is given; instead, emphasis is on education, transparency, and empowering customers through tools and content.

• High platform availability (99.9%) and strong financial position with a CET1 ratio of 19.5% and ROE of 40%.

Financial performance and growth

• Operating income for Q1 2026 was SEK 1,257 million, with an operating margin of 64% and ROE of 36%.

• Net interest income accounted for 33% of income in 2026, with net brokerage and fund commissions contributing 28% and 17%, respectively.

• Operating expenses are mainly personnel-related (59%), with a focus on expensing technology investments.

• Loan book is low-risk, fully secured, and funded by customer deposits; no realized credit losses since 2011.

• Strong capital position with a total capital ratio of 25.3% and leverage ratio of 4.2% as of March 2026.

Customer experience and brand

• Consistently ranked highest in customer satisfaction for 16 consecutive years, with an NPS of 41 and churn rate of 0.9%.

• Diversified customer base, from novices to professional traders, supported by a wide product offering and digital tools.

• Product teams are cross-functional, agile, and closely integrated with customer feedback loops and A/B testing.

• World-class user experience with real-time data, accessibility improvements, and a robust design system.

• Strong brand reputation, highest considered financial company in Sweden, and high daily active user engagement.