Avanza Bank (AZA) investor relations material

Platform and customer proposition

• Offers 80,000+ investment opportunities across equities, funds, pensions, savings accounts, mortgages and margin lending, supported by decision tools, inspiration and education.

• Long-term target is Sweden’s most satisfied savings customers; the platform has won the accolade for 16 consecutive years.

• Customer proposition centers on a cheaper, better and simpler offering, high usability, broad product choice and information tools; no investment advice is provided.

• Product teams own products through their lifecycle and use customer beta testing, feedback, interviews, surveys and A/B testing to guide improvements.

• Customer experience priorities include real-time data, informed investing, systematic use of customer insights and expanded accessibility for customers with disabilities.

Market position and growth

• Served 2,405,200 customers and held SEK 1,264bn in savings capital at 31 October 2026; Swedish savings-market share was 8.7% at 30 June 2026.

• Market share in Q3 2026 was 19.6% of Swedish equity-market transactions and 8.5% of turnover on Nasdaq OMX and First North.

• The Swedish savings market was SEK 13,900bn, with average annual growth of 6% over the prior 10 years; stated growth levers include wallet share, younger customers, women’s savings and sustainable investing.

• Customer loyalty indicators include NPS 41, R12M churn of 0.7% and ~472,600 R12M daily active users, all as of 30 September 2026 or 2025 as specified.

• Pension growth opportunities include broad investment choice, no annual insurance fees and potential benefits from improved transfer rights; the relevant unit-linked occupational pension market was SEK 1,062bn at end-2025.

Business model and operations

• Capital-light, fee-based model; 9M 2026 income mix was 35% net interest income, 26% net brokerage, 18% fund commissions, 16% currency-related income and 5% other income.

• Fixed costs are mainly staff-related, with ~60% of costs attributed to staff; the model is described as highly scalable, with high interest-rate sensitivity in net interest income.

• External mortgages are offered through partner lenders, while the platform also provides 1,400+ external funds and exclusive exchange-traded products with zero brokerage fees.

• 697 employees recorded an eNPS of 57 on a 2025 yearly average; the operating approach emphasizes customer-focused product teams and continuous innovation.