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Investor Relations14 Oct 2025
Boost Your Earnings Season Strategy With Real‑Time Alerts
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Capita (CPI) investor relations material
Capita H1 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.H1 2025 earnings summary5 Aug, 2025
Executive summary
Solid progress on strategic transformation, with strong Public Service growth, increased contract wins, and improved operational momentum, despite Contact Centre declines.
Strategic focus on technology efficiencies, cost discipline, and AI-driven transformation, with over 300 AI ideas submitted and multiple AI initiatives launched.
Employee engagement improved, with a 10-point eNPS increase and refreshed values; attrition at multi-year lows.
Cost savings delivered: £190m–£205m annualised by mid-year, on track for £250m by year-end.
Financial highlights
Revenue declined 3.7%–4% year-over-year to £1,154.8m, mainly due to Contact Centre declines offsetting Public Service growth.
Adjusted operating profit fell 21.8%–22% to £42.6m; margin declined to 3.7%.
Free cash outflow improved to £26.1m from £52.5m; net debt reduced to £412.2m.
Net financial debt (pre-IFRS 16) reduced 47.7% year-over-year to £87.0m.
Adjusted EPS down 34.7%–35% to 21.6p; reported loss before tax of £9.5m, including £23m–£23.4m in cost reduction charges.
Outlook and guidance
Full-year 2025 outlook unchanged: adjusted/group revenue expected to be flat, with Public Service upgraded to mid-single digit growth and Contact Centre to see mid-teen revenue decline.
Modest group margin improvement expected in H2; positive free cash flow targeted from end-2025.
Free cash outflow for the year expected between £45m–£65m; £55m outflow expected in 2025 for cost reduction.
Medium-term targets: EBIT margin 6–8%, low-mid single digit revenue growth p.a.
Update on GBP 50M reinvestment plan?
Contact Centre margin target confidence?
AI impact on Contact Centre revenues?
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Next Capita earnings date
H2 20254 Mar, 2026
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Frequently asked questions
Capita plc operates a range of consulting and outsourcing services through its three divisions: Public Services, Experience and Portfolio. Recognised for its experience and expertise in delivering innovative solutions for many large public sector clients across the UK, Capita offers an integrated portfolio of services that includes consultancy, digital and software products and services. Across not-for-profit trading companies, local authorities, central government departments, health and other sectors, Capita has helped customers to deliver value for money while improving their operational efficiency.
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