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Capita (CPI) investor relations material

Capita H1 2025 earnings summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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H1 2025 earnings summary5 Aug, 2025

Executive summary

  • Solid progress on strategic transformation, with strong Public Service growth, increased contract wins, and improved operational momentum, despite Contact Centre declines.

  • Strategic focus on technology efficiencies, cost discipline, and AI-driven transformation, with over 300 AI ideas submitted and multiple AI initiatives launched.

  • Employee engagement improved, with a 10-point eNPS increase and refreshed values; attrition at multi-year lows.

  • Cost savings delivered: £190m–£205m annualised by mid-year, on track for £250m by year-end.

Financial highlights

  • Revenue declined 3.7%–4% year-over-year to £1,154.8m, mainly due to Contact Centre declines offsetting Public Service growth.

  • Adjusted operating profit fell 21.8%–22% to £42.6m; margin declined to 3.7%.

  • Free cash outflow improved to £26.1m from £52.5m; net debt reduced to £412.2m.

  • Net financial debt (pre-IFRS 16) reduced 47.7% year-over-year to £87.0m.

  • Adjusted EPS down 34.7%–35% to 21.6p; reported loss before tax of £9.5m, including £23m–£23.4m in cost reduction charges.

Outlook and guidance

  • Full-year 2025 outlook unchanged: adjusted/group revenue expected to be flat, with Public Service upgraded to mid-single digit growth and Contact Centre to see mid-teen revenue decline.

  • Modest group margin improvement expected in H2; positive free cash flow targeted from end-2025.

  • Free cash outflow for the year expected between £45m–£65m; £55m outflow expected in 2025 for cost reduction.

  • Medium-term targets: EBIT margin 6–8%, low-mid single digit revenue growth p.a.

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Frequently asked questions

Capita plc operates a range of consulting and outsourcing services through its three divisions: Public Services, Experience and Portfolio. Recognised for its experience and expertise in delivering innovative solutions for many large public sector clients across the UK, Capita offers an integrated portfolio of services that includes consultancy, digital and software products and services. Across not-for-profit trading companies, local authorities, central government departments, health and other sectors, Capita has helped customers to deliver value for money while improving their operational efficiency.

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