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Capita (CPI) investor relations material
Capita H1 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
Executive summary
Solid progress on strategic transformation, with strong Public Service growth, increased contract wins, and improved operational momentum, despite Contact Centre declines.
Strategic focus on technology efficiencies, cost discipline, and AI-driven transformation, with over 300 AI ideas submitted and multiple AI initiatives launched.
Employee engagement improved, with a 10-point eNPS increase and refreshed values; attrition at multi-year lows.
Cost savings delivered: £190m–£205m annualised by mid-year, on track for £250m by year-end.
Financial highlights
Revenue declined 3.7%–4% year-over-year to £1,154.8m, mainly due to Contact Centre declines offsetting Public Service growth.
Adjusted operating profit fell 21.8%–22% to £42.6m; margin declined to 3.7%.
Free cash outflow improved to £26.1m from £52.5m; net debt reduced to £412.2m.
Net financial debt (pre-IFRS 16) reduced 47.7% year-over-year to £87.0m.
Adjusted EPS down 34.7%–35% to 21.6p; reported loss before tax of £9.5m, including £23m–£23.4m in cost reduction charges.
Outlook and guidance
Full-year 2025 outlook unchanged: adjusted/group revenue expected to be flat, with Public Service upgraded to mid-single digit growth and Contact Centre to see mid-teen revenue decline.
Modest group margin improvement expected in H2; positive free cash flow targeted from end-2025.
Free cash outflow for the year expected between £45m–£65m; £55m outflow expected in 2025 for cost reduction.
Medium-term targets: EBIT margin 6–8%, low-mid single digit revenue growth p.a.
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