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Capita (CPI) investor relations material
Capita H1 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.H1 2025 earnings summary5 Aug, 2025
Executive summary
Strong progress in strategic transformation, with solid Public Service performance, increased contract wins, and operational momentum, despite significant Contact Centre declines.
AI and digital transformation are central to strategy, with over 212 AI use cases, launch of AI Catalyst Labs, and increased client engagement in AI solutions.
Cost discipline remains a focus, with annualised savings of £205m–£212m delivered and on track for £250m by year-end.
Employee engagement and Net Promoter Score improved, with a 10-point eNPS increase and refreshed company values.
Financial highlights
Group revenue declined 3.7%–4% year-over-year to £1,154.8m, with Public Service growth offset by a 20% decline in Contact Centres.
Adjusted operating profit fell 21.8%–22% to £42.6m; operating margin declined to 3.7%.
Free cash outflow improved to £26.1m, with net debt reduced to £412.2m and liquidity of £383.7m.
Adjusted EPS down 34.7%–35% to 21.6p; reported loss before tax of £9.5m, including £23.4m in cost reduction charges.
Outlook and guidance
Full-year 2025 outlook unchanged: adjusted revenue expected to be flat, with Public Service upgraded to mid-single digit growth and Contact Centre to see mid-teen revenue reduction.
Pension Solutions to grow mid-single digit; Regulated Services to decline as contracts are handed back.
Modest margin improvement expected, with free cash outflow of £45m–£65m for the year and positive free cash flow from end-2025.
Path to Contact Centre peer-comparable margins?
When will AI investments yield material financial returns?
Timeline for final Regulated Services exit?
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Frequently asked questions
Capita plc operates a range of consulting and outsourcing services through its three divisions: Public Services, Experience and Portfolio. Recognised for its experience and expertise in delivering innovative solutions for many large public sector clients across the UK, Capita offers an integrated portfolio of services that includes consultancy, digital and software products and services. Across not-for-profit trading companies, local authorities, central government departments, health and other sectors, Capita has helped customers to deliver value for money while improving their operational efficiency.
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