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CI&T Citi’s 2025 Global Technology, Media and Telecommunications Conference summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Citi’s 2025 Global Technology, Media and Telecommunications Conference summary3 Sep, 2025
Company overview and AI strategy
Operates as a global digital specialist with 30 years of consistent growth, focusing on large enterprises in the U.S. and Brazil, which account for 90% of revenue.
Provides end-to-end digital solutions, including digital strategy, customer-centric design, and software engineering, now heavily leveraging AI.
Main client verticals are financial services, consumer goods, retail, and industrial goods.
AI is seen as a major tailwind, with the company translating AI potential into concrete results for large organizations.
CI&T/FLOW platform, launched three years ago, is central to operations, used by 90% of teams and impacting 85%-90% of revenue.
Business model evolution and market trends
Transitioning to new pricing models, including outcome- and consumption-based, with a shift expected over the next 2-5 years.
AI adoption is driving both efficiency and the reinvention of customer experience, with conversational and intentional-based interfaces emerging.
Value-based services are expected to expand, while volume-based IT services face deflationary pressure from AI.
Financial services and data-driven, customer-facing industries are leading in AI adoption, while legacy and B2B sectors lag.
U.S. and Brazil show similar AI adoption patterns, with differences more pronounced by industry than geography.
Client growth, demand, and competitive positioning
Stable budgets and demand in 2024, with growth driven by replacing less innovative competitors and expanding client share through AI differentiation.
Both horizontal (legacy modernization, cloud migration) and vertical (industry-specific customer experience) demands are strong.
Winning share from competitors less prepared for AI, leveraging early and broad reskilling of workforce.
Top client, a major financial services firm, is undergoing a broad AI-powered transformation, with similar success in other top 10 clients.
When will AI-driven pricing models impact margins?
What competitor types is CI&T winning share from?
What are CI&T's current M&A criteria and focus?
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Q3 202513 Nov, 2025
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Frequently asked questions
CI&T Inc. provides strategy, design, and software engineering services focused on enabling digital transformation for enterprises globally. The company specializes in developing customizable software solutions that incorporate technologies such as machine learning, artificial intelligence, analytics, cloud migration, and mobility. CI&T Inc. is headquartered in Campinas, Brazil, and its shares are listed on the NYSE.
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