Citizens (CIA) investor relations material

Business overview and market positioning

• Specializes in international life and endowment products and domestic final expense insurance, serving over 80 countries with 3,300+ agents and $1.8B in assets.

• Rejoined Russell 3000 and Russell 2000 indexes in June 2025, reflecting increased market recognition.

• Focuses on U.S. dollar-denominated products, especially in Latin America and underserved U.S. states, leveraging white-labeled partnerships and product innovation.

• Shifted reporting segments to International and Domestic Insurance for enhanced transparency and strategic alignment.

Strategic roadmap and growth initiatives

• Strategic roadmap targets EPS and revenue growth through operating leverage, recurring revenue, and geographic expansion.

• Key initiatives include increasing first-year premium revenues, expanding into new markets, and enhancing agent/client platforms.

• Matured endowment benefit payments peaked in 2025, creating a tailwind for future earnings growth.

• Stock trades below peer price-to-book ratios, with 21 years of positive net cash from operations.

Recent accomplishments and operational execution

• Achieved record revenue and insurance in force in 2025, with $1.1B insurance issued and 16% growth in first-year life and A&H premiums.

• Expanded sales force and distribution, with a 22% increase in producing agents since 2024.

• Maintained 21 consecutive years of positive net cash from operations and holds no debt.

• Enhanced digital platforms, underwriting, and payment methods to improve efficiency and customer experience.