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eHealth (EHTH) investor relations material
eHealth Q3 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Executive summary
Leadership transition with Derrick Duke appointed CEO in September 2025, focusing on AEP execution, long-term strategy, and scaling the core Medicare Advantage business amid regulatory changes impacting enrollment periods.
Company is leveraging strong carrier relationships, a trusted brand, and an omnichannel platform to navigate a disruptive Medicare market, with continued investment in technology, branding, and AI capabilities.
AEP performance is tracking in line with expectations, with strong consumer demand, improved marketing efficiency, and benefit advisor hiring and training targets met.
Diversification efforts are yielding growth in year-round products like hospital indemnity and MedSup, while Employer and Individual segment saw continued enrollment declines due to market conditions and reduced marketing spend.
Announced Q3 2025 financial results and hosted a webcast to discuss performance and business updates, reaffirming its position as a leading online health insurance marketplace.
Financial highlights
Q3 2025 total revenue was $53.9 million, down 8% year-over-year, mainly due to lower Medicare Advantage approved members from regulatory changes, partially offset by $12.1 million in positive net adjustment (TEL) revenue.
GAAP net loss improved to $31.7 million from $42.5 million; adjusted EBITDA loss improved to $34 million from $34.8 million.
Net loss attributable to common stockholders was $44.6 million for Q3 2025, compared to $53.9 million in Q3 2024.
Operating cash flow was negative $25.3 million, an improvement from negative $29.3 million last year.
Ended Q3 with $75.3 million in cash, cash equivalents, and marketable securities; commissions receivable balance was $907.7 million.
Outlook and guidance
2025 total revenue expected between $525 million and $565 million.
GAAP net income guidance raised to $9 million–$30 million (prior: $5 million–$26 million); adjusted EBITDA guidance raised to $60 million–$80 million (prior: $55 million–$75 million).
Operating cash flow expected between -$25 million and +$10 million.
Positive net adjustment (TEL) revenue guidance increased to $40 million–$43 million.
Management expects continued seasonality and regulatory impacts on enrollment and revenue patterns.
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