El Pollo Loco
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El Pollo Loco (LOCO) investor relations material

El Pollo Loco 28th Annual ICR Conference 2026 summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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28th Annual ICR Conference 2026 summary12 Jan, 2026

Brand turnaround and marketing

  • Launched the Let's Get Loco campaign to highlight food quality and attract younger consumers.

  • Refreshed the menu with new items like burritos, bowls, and salads while maintaining core chicken offerings.

  • Increased marketing windows from five to six in 2026 to support a richer innovation pipeline.

  • Leveraged targeted app-based discounting and loyalty programs, increasing visit frequency by 6%.

  • Enhanced digital and social media engagement, including viral campaigns and delivery aggregator partnerships.

Menu innovation and product development

  • Introduced new salads and plans to launch chicken tenders with unique sauces later this year.

  • Expanding into new categories like quesadillas, chicken sandwiches, and beverages such as horchata coffee.

  • Ongoing focus on both handheld innovations and core bone-in chicken flavors, including Mango Habanero and barbecue.

Operational improvements and margin expansion

  • Achieved restaurant-level margins back to 17%, aiming for 18%-20% long-term.

  • Improved COGS by rebidding supply chain contracts and switching distributors.

  • Enhanced labor efficiency with new scheduling systems, equipment, and in-store kiosks.

  • Future plans include shifting more prep to suppliers and further simplifying back-of-house operations.

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Frequently asked questions

El Pollo Loco Holdings Inc operates a chain of fast-casual restaurants specializing in fire-grilled chicken and Mexican-inspired cuisine. The company serves a range of menu items through company-owned and franchised locations across the United States. It focuses on dine-in, drive-thru, and digital ordering channels. The company is headquartered in Costa Mesa, California, and its shares are listed on the NASDAQ.

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