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Investor Relations14 Oct 2025
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Freshworks (FRSH) investor relations material
Freshworks Investor Day 2025 summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Investor Day 2025 summary11 Sep, 2025
Strategic vision and market positioning
Aims to be the leading AI-native, uncomplicated service platform for customer and employee experiences, targeting mid-market and enterprise segments in an $80B+ addressable market.
Shifted from an SMB-focused SaaS provider to a recognized mid-market and enterprise SaaS competitor, with over 60% of ARR from these customers as of June 2025.
Achieved significant upmarket momentum, with deals over $100,000 now comprising a third of revenue and 70+ customers spending over $500,000 annually.
Unified product suite enables customers to consolidate tech stacks, reduce complexity, and lower total cost of ownership.
Customer base includes Fortune 500s, leading universities, and government entities, reflecting broad adoption and trust.
Product innovation and AI strategy
Embedded AI across core products since 2018, with Freddy AI Copilot, Insights, and Agents driving measurable value and rapid time to value.
AI monetization doubled in the last year, now exceeding $20M in recurring revenue, with Copilot and Agent products projected to reach $100M ARR.
Launched agentic AI workflows and vertical/functional agents, enabling domain-specific automation, with rapid adoption and high deflection rates.
AI-driven automation has led to 65% faster response times, ~50% ticket deflection, and substantial cost savings for customers.
Ongoing innovation includes new AI features, standalone products, and strategic bets in AI Ops, Workforce Engagement, and SecOps.
Financial performance and growth outlook
Recurring revenue grew from $560M to $840M in two years, with EX portfolio at $450M and strong ARPA growth.
Achieved Rule of 45 ahead of schedule, with 23% non-GAAP operating margin and 27% free cash flow margin in H1-25.
On track for $1.3B+ recurring revenue by 2028, with 65% from EX and 70% from mid-market/enterprise customers.
Net dollar retention projected at 106%+ through 2028, driven by expansion in EX and new product adjacencies.
Completed $400M share buyback, maintaining disciplined capital allocation and ongoing M&A to accelerate growth.
Detail AI monetization strategy?
What sustains EX's 20% growth?
How does Freshworks win enterprise deals?
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Next Freshworks earnings date
Q3 20255 Nov, 2025
Next Freshworks earnings date
Q3 20255 Nov, 2025
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Leroy DaleyApp Store
One of the very few apps you could call perfect. If something was to add to it, maybe the share price of the company when you search for it, but it's already excellent.
Eferix Drawings Google Play
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Frequently asked questions
Freshworks Inc provides cloud-based customer engagement software solutions designed for businesses of all sizes. The company offers products for customer support, IT service management, CRM, and marketing automation, helping organizations improve customer relationships and internal operations. Freshworks serves industries such as technology, retail, financial services, and healthcare. The company is headquartered in San Mateo, California, and its shares are listed on the NASDAQ.
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