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Edge20 Feb 2026
Dollar General: The Rural Retailer Playbook
How Dollar General built a small-box empire across rural America, scaling value and convenience into one of retail's most durable business models.
Freshworks
Freshworks (FRSH) investor relations material
Freshworks Citizens JMP Technology Conference 2026 summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Citizens JMP Technology Conference 2026 summary2 Mar, 2026
Business performance and financials
Achieved 13% constant currency growth last year and raised revenue forecast to 14% for this year.
Operating profit exceeded expectations in Q4, with a target of $250 million in free cash flow for the year.
Announced a $400 million share buyback, following a previous buyback completed at a higher average price.
Maintains a strong balance sheet with over $800 million in cash and no debt.
Trades at roughly 7 times free cash flow, with an enterprise value of about $1.6 billion.
Product strategy and growth drivers
Four-pillar strategy includes ITSM, ESM, ITAM, and ITOM, with recent acquisition of FireHydrant to strengthen ITOM.
EX products are growing over 20% and have surpassed $500 million in ARR.
Focus shifting away from long-tail SMB CX customers to larger, more strategic accounts.
High attach rates for AI products in larger deals, with over 8,000 customers using AI capabilities.
Significant opportunity remains in the existing customer base, with ongoing campaigns to drive AI adoption.
AI integration and impact
AI is core to the product suite, with three main offerings: AI Agent, Copilot, and Insights.
AI attach rates exceed 50% in deals over $30,000, and Copilot adoption is growing, especially in EX.
Customers using Copilot show higher net dollar retention (112 vs. 105 corporate average).
AI adoption is not reducing human agent counts; both are increasing among customers.
Gross margin remains strong at 85%, with ongoing optimization of LLM costs and model selection.
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Next Freshworks earnings date
Morgan Stanley Technology, Media & Telecom Conference 20264 Mar, 2026
Freshworks
Next Freshworks earnings date
Morgan Stanley Technology, Media & Telecom Conference 20264 Mar, 2026
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Freshworks Inc provides cloud-based customer engagement software solutions designed for businesses of all sizes. The company offers products for customer support, IT service management, CRM, and marketing automation, helping organizations improve customer relationships and internal operations. Freshworks serves industries such as technology, retail, financial services, and healthcare. The company is headquartered in San Mateo, California, and its shares are listed on the NASDAQ.
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