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GoDaddy (GDDY) investor relations material
GoDaddy Citi’s 2025 Global Technology, Media and Telecommunications Conference summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Citi’s 2025 Global Technology, Media and Telecommunications Conference summary3 Sep, 2025
AI and product innovation
GenAI is rapidly transforming website building and business operations, presenting significant opportunities for growth and efficiency.
The Arrow platform, launched two years ago, has improved customer acquisition, average order size, and customer success, especially for microbusinesses.
AskAero, an upcoming conversational AI tool, aims to provide predictive insights and business growth suggestions, with positive early feedback and a planned demo at the next investor dinner.
AI-driven tools are expected to enhance productivity, margin improvement, and internal efficiencies across care, marketing, and product development.
The company is leveraging its technology stack and customer data to deliver tailored, value-driven solutions and maintain a competitive edge.
Customer growth and strategy
Focus is on acquiring high-intent, multiproduct customers rather than maximizing total customer count, with a shift away from discount-driven, low-value customers.
Customers spending over $500 annually grew nearly 20% year-over-year, with this cohort showing near-perfect retention rates.
The total customer base remains above 20 million, with growth in high-value segments prioritized over broad customer acquisition.
The strategy is to naturally return to customer growth post-divestitures and migrations, without aggressive discounting.
Retention rates for high-value customers are significantly higher than the average, driving long-term value.
Pricing, bundling, and monetization
Pricing and bundling strategies have driven momentum in key segments, with new bundles launched and tested annually to optimize value.
Bundling is now cohort-based, allowing for targeted offers and compounding benefits as cohorts renew and adopt additional products.
The Arrow and Arrow Plus platforms facilitate easier product attach and higher ARPU, with logos as a popular entry point for Arrow Plus.
Conversion from landing pages to full websites is increasing, contributing to multiproduct adoption.
Both volume and pricing contribute equally to growth, with domain business benefiting from bundled offerings rather than price increases alone.
Ask Airo's role in customer predictability
Path to overall customer growth
Bundling strategy's long-term growth potential
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Frequently asked questions
The world's leading domain registrar
GoDaddy is the largest domain registrar in the world. The company also provides web hosting and other services for building and running a website and other adjacent services such as email hosting and marketing. GoDaddy was founded in 1997 by Bob Parsons. In 2005 the company became the largest registrar in the world and later also became the largest web hosting company.
The domain name industry
To understand the domain name industry that GoDaddy operates in, it is important to understand the different roles that the registry, registrar, and registrant have. An individual or a company that is looking to buy a domain is called a registrant. To do so, they go to a registrar such as GoDaddy, which handles the sale of the domain names. GoDaddy may or may not manage the top-level domain and, in that case, has to work with a registry to be able to use their top-level domain. A top-level domain is for example .com, .org, and .gov. GoDaddy owns some of these, but another large registry is, for instance, VeriSign, which manages the .com domain.
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