Huize Holding (HUIZ) investor relations material

Business overview and platform model

• Operates as a leading insurance technology platform in Asia, integrating consumers, carriers, and distribution partners through a digital, AI-driven ecosystem.

• Connects over 150 insurance carriers and 10,000 distributors, serving more than 12 million consumers.

• Focuses on a three-sided marketplace: insurance carriers, ecosystem partners (including influencers and IFAs), and end consumers.

• Delivers personalized, digital-first insurance experiences, with a high-quality, mass affluent customer base primarily from top-tier Chinese cities.

• Maintains a persistency ratio above 95%, with strong cross-selling and upselling performance.

AI deployment and operational efficiency

• Invests nearly $10 million annually in AI, leveraging proprietary data from 19 years of operations.

• AI-driven mobile app has led to 50% year-over-year growth in self-directed long-term policy purchases.

• AI enables 15,000 daily advisory users and 95% accuracy in customer service responses.

• AI-powered claims assistance is highly valued by customers, improving efficiency and satisfaction.

• AI is used across the value chain, including customer acquisition, claims processing, and underwriting, driving both revenue and cost efficiencies.

Market opportunity and growth trends

• China’s insurance penetration remains low compared to the U.S., representing a significant growth opportunity.

• Digital insurance distribution in China is expected to reach 35.7% penetration by 2028, with a RMB 2 trillion market size.

• Key buyers are post-90s millennials, with digital adoption accelerating and independent agents gaining market share.

• Double-digit CAGR in new business premiums is anticipated for digital platforms over the next five to ten years.