IBEX (IBEX) investor relations material

Executive summary

• Achieved record first quarter revenue of $151.2 million, up 16.5% year-over-year, with net income rising 59.9% to $12.0 million and adjusted EPS up 74.1% to $0.90, marking the strongest start to a fiscal year in company history.

• Adjusted EBITDA grew 24.9% to $19.5 million, with margin expansion and net income margin improving to 8.0% from 5.8% year-over-year.

• Digital and omnichannel services now comprise 82% of total revenue, up 25% year-over-year, reflecting strong digital-first and offshore growth.

• Maintained high client retention rates over 98%, secured seven high-profile new clients, and achieved all-time high employee and client Net Promoter Scores (77 and 71, respectively).

• Demonstrated resilience and rapid recovery in Jamaica following Hurricane Melissa, with operations restored within 24 hours at key sites.

Financial highlights

• Revenue increased 16.5% to $151.2 million from $129.7 million year-over-year.

• Adjusted EBITDA rose 24.9% to $19.5 million (12.9% margin), up from $15.6 million (12.0% margin) in the prior year quarter.

• Adjusted net income increased to $13.1 million from $9.0 million; adjusted EPS up 74.1% to $0.90.

• Free cash flow reached a first quarter record of $8.0 million, doubling from $4.1 million a year ago.

• Net cash from operations was $15.7 million, up from $7.8 million year-over-year; net cash position at $21.1 million.

Outlook and guidance

• Raised FY2026 revenue guidance to $605–$620 million (from $590–$610 million).

• Adjusted EBITDA guidance increased to $78–$81 million (from $75–$79 million).

• Capital expenditures expected between $20–$25 million for FY2026.

• Anticipates AI-driven growth and margin expansion to become more material by Q4 FY2026 and into FY2027.

• Management expects continued growth from digital-first solutions, new client wins, and further expansion in offshore regions.