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IBEX (IBEX) investor relations material

IBEX Q1 2026 earnings summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Q1 2026 earnings summary6 Nov, 2025

Executive summary

  • Achieved record first quarter revenue of $151.2 million, up 16.5% year-over-year, with net income rising 59.9% to $12.0 million and adjusted EPS up 74.1% to $0.90, marking the strongest start to a fiscal year in company history.

  • Adjusted EBITDA grew 24.9% to $19.5 million, with margin expansion and net income margin improving to 8.0% from 5.8% year-over-year.

  • Digital and omnichannel services now comprise 82% of total revenue, up 25% year-over-year, reflecting strong digital-first and offshore growth.

  • Maintained high client retention rates over 98%, secured seven high-profile new clients, and achieved all-time high employee and client Net Promoter Scores (77 and 71, respectively).

  • Demonstrated resilience and rapid recovery in Jamaica following Hurricane Melissa, with operations restored within 24 hours at key sites.

Financial highlights

  • Revenue increased 16.5% to $151.2 million from $129.7 million year-over-year.

  • Adjusted EBITDA rose 24.9% to $19.5 million (12.9% margin), up from $15.6 million (12.0% margin) in the prior year quarter.

  • Adjusted net income increased to $13.1 million from $9.0 million; adjusted EPS up 74.1% to $0.90.

  • Free cash flow reached a first quarter record of $8.0 million, doubling from $4.1 million a year ago.

  • Net cash from operations was $15.7 million, up from $7.8 million year-over-year; net cash position at $21.1 million.

Outlook and guidance

  • Raised FY2026 revenue guidance to $605–$620 million (from $590–$610 million).

  • Adjusted EBITDA guidance increased to $78–$81 million (from $75–$79 million).

  • Capital expenditures expected between $20–$25 million for FY2026.

  • Anticipates AI-driven growth and margin expansion to become more material by Q4 FY2026 and into FY2027.

  • Management expects continued growth from digital-first solutions, new client wins, and further expansion in offshore regions.

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Frequently asked questions

IBEX Limited is a leading customer experience solutions provider. By leveraging its customer engagement, digital marketing, and software development capabilities, the company helps clients acquire, retain, and grow their customer base. IBEX Limited's ibex Connect offers a customer service solution through which the company provides voice, email, chat, SMS, social media, and other communication applications to clients. The company also provides ibex Digital through which it offers e-commerce technology as well as platform solutions for clients to directly capture traffic from search engines, social media websites, or online marketplaces. Further, the company delivers ibex CX customer experience solutions that offer monitoring and management of client's customers' interactions channel-wide.

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