IBEX (IBEX) investor relations material

Executive summary

• Achieved record Q4 revenue of $164.3 million, up 11.6–12% year-over-year, and full-year revenue of $644.1 million, up 15.4% year-over-year, marking the sixth consecutive quarter of double-digit growth.

• Delivered record full-year Adjusted EBITDA, EPS, adjusted EPS, operating cash flow, and free cash flow, with Adjusted EPS for Q4 at $0.85 and $3.52 for the year, up 28%.

• Secured 17 new client wins in FY26, including nine new logos in Q4 and multiple strategic AI agent clients, with client retention rates exceeding 99% and client NPS at 71.

• Strategic partnership with Sierra accelerated AI agent deployment and digital transformation, with multiple successful implementations across key verticals.

• Employee NPS increased to 82 with high participation, reflecting a strong internal culture.

Financial highlights

• Q4 revenue: $164.3 million (+11.6–12% YoY); full-year revenue: $644.1 million (+15.4% YoY).

• Q4 GAAP net income: $8.7 million (down from $9.6 million YoY); full-year net income: $46.3 million (up from $36.9 million YoY).

• Q4 Adjusted EBITDA: $20.2 million (12.3% margin); full-year Adjusted EBITDA: $82.4 million (12.8% margin).

• Free cash flow for the year: $31.2 million; net cash position at year-end: $30.9 million.

• Diluted EPS for the year increased 32.8% to $3.13; adjusted EPS up 28.3% to $3.52.

Outlook and guidance

• Fiscal 2027 revenue guidance: $700–$715 million (9–11% growth); Adjusted EBITDA: $90–$94 million (9–14% growth).

• Q1 2027 revenue guidance: $168–$170 million (11–12% growth); Adjusted EBITDA: $22–$23 million (13–18% growth).

• Capital expenditures for 2027 expected at $25–$30 million.

• Normalized tax rate expected in the 20–22% range; FY26 effective tax rate was 15%.