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Information Services Group (III) investor relations material

Information Services Group Status Update summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Status Update summary9 Oct, 2025

Market trends and performance

  • Global technology services and software spending reached a record $32.7 billion in Q3, up 18% year-over-year, driven by AI adoption and cloud-first strategies.

  • As-a-service (XaaS) market, including infrastructure and SaaS, grew nearly 30% year-to-date, with XaaS ACV up 31% year-over-year in Q3 to $21.6 billion, now representing 65% of combined market ACV.

  • Managed services growth was sluggish globally, with the Americas up 15% year-to-date, while EMEA and Asia Pacific remained soft due to delayed decision-making and reduced discretionary investment.

  • Deal activity rebounded, with strength in both mega deals and smaller deals ($5M–$10M ACV), signaling a return of transformation-led programs and discretionary spend.

  • AI adoption is accelerating, delivering over 30% efficiency gains in software engineering and customer support, but disrupting traditional BPO volumes.

Regional and sector insights

  • Americas led managed services growth, up 15% year-to-date, driven by financial services, ITO, and engineering, while EMEA and Asia Pacific saw declines due to macroeconomic and geopolitical factors.

  • In EMEA, energy costs, tariffs, and political tensions delayed decision-making, with managed services ACV down 25% year-over-year; Nordics and Southern Europe showed some growth.

  • Asia-Pacific managed services ACV was down 26% year-to-date, with India as a positive outlier, up 5%.

  • BFSI sector is recovering, up 8% year-to-date, with Americas up over 30% and EMEA down 12%. Energy sector had its best quarter ever, up 23% year-to-date.

  • Retail and CPG sectors remain weak, down 18% year-to-date, especially in EMEA.

Service line updates

  • ITO segment was down 2% year-on-year in Q3 but up 5% year-to-date, with the Americas driving all growth (up 25%).

  • Engineering services surged, up nearly 60% year-over-year in Q3 and 36% year-to-date, with large providers winning nearly half of awards.

  • BPO segment ACV was down 16% year-on-year in Q3 and 22% year-to-date, showing long-term decline, but saw sequential stabilization.

  • BPO providers are shifting to technology-led solutions, focusing on AI, data science, and platform engineering skills, with M&A activity enhancing these capabilities.

  • SaaS ACV up 18% year-over-year in Q3 and 16% year-to-date, with top 10 providers outperforming the broader index.

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Frequently asked questions

Information Services Group Inc is a global technology research and advisory firm specializing in digital transformation services. The company provides consulting in areas such as automation, cloud, cybersecurity, and sourcing advisory to private and public sector clients. Information Services Group supports organizations through research-driven insights and managed services. The company is headquartered in Stamford, Connecticut, and its shares are listed on the NASDAQ.

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