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Jetblue Airways (JBLU) investor relations material

Jetblue Airways Morgan Stanley’s 13th Annual Laguna Conference summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Morgan Stanley’s 13th Annual Laguna Conference summary11 Sep, 2025

Financial and operational performance

  • Third quarter guidance was tightened, with improved revenue and controllable cost midpoints, reflecting strong performance and favorable weather in August.

  • Achieved $180 million in EBIT since the launch of JetBlue Airways/JetForward, targeting $850–950 million by end of 2027.

  • Deferred ~$3 billion in capital expenditures into the 2030s and executed over $3 billion in financing.

  • Over 100 cost initiatives are being executed, leveraging AI and data science for efficiency, with $25 million in savings realized in 1H25.

  • Operational reliability and customer Net Promoter Score have significantly improved, with double-digit NPS growth in the first half of the year and recognition in WSJ's 2024 on-time performance rankings.

Strategic initiatives and network changes

  • 20% of the network was changed since early 2024, with ongoing ramp-up and further adjustments expected into 2025.

  • Announced 17 new routes and increased flying on 12 high-demand markets from Fort Lauderdale in 2025, aiming for 113 peak departures to 49 destinations, up 35% YoY.

  • Plans for a dedicated Mint base for inflight crewmembers in Fort Lauderdale, opening early 2026.

  • Transatlantic strategy focuses on narrowbody aircraft, enabling flexible seasonal capacity swaps between Europe and U.S. sun/ski markets.

  • Only two more transatlantic-capable aircraft are expected until 2031, reaching a plateau in transatlantic growth.

Product and partnership enhancements

  • Introduced preferred seating, enhanced Blue Basic with free carry-on, and launched a premium credit card.

  • Added new loyalty partners and expanded lounges in BOS & JFK.

  • Blue Sky partnership with United Airlines differs from the previous NEA by excluding revenue sharing and coordination, aiming for full benefits by 2028.

  • Blue Sky will enhance loyalty program value and global reach, with customer benefits expected by end of 2025.

  • Paisly ancillary business is high-margin, low-capital, and expanding, with interest from nearly 10 airlines.

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Frequently asked questions

Blue Jets

JetBlue Airways Corporation, written and stylized as jetBlue, is an American low-cost commercial airline company with domestic and international flight routes. The company operates over 1,000 flights daily and has roughly 100 destinations spread out across the Americas and Europe. The company is headquartered in NYC but also has regional offices in Utah and Florida. JetBlue’s shares are traded on the Nasdaq.

History and Philosophy

JetBlue Airways was founded as NewAir in 1998 by David Neeleman, aiming to bring innovation and competition to the US airline industry. The airline commenced operations in 2000, differentiating itself with amenities like in-flight entertainment in every seat and no overbooking policy. Strategically choosing John F. Kennedy International Airport (JFK) as its primary hub, JetBlue began with routes connecting JFK to Florida and California. Over the next decade, the airline saw consistent growth, expanding its route network across the U.S., the Caribbean, and South America. In a similar manner to how Southwest operates, the company aimed to compete with large carriers like American Airlines and Delta by offering cheaper flights to popular destinations.

Domestic and International Flights

JetBlue Airways operates a diverse network of flights, spanning both domestic and international markets. Within the U.S., the airline connects major metropolitan areas, regional hubs, and smaller cities. Expanding beyond its domestic routes, JetBlue has established services to destinations in the Caribbean, Central and South America, and certain European locations.

The Business Model

JetBlue Airways adopts a hybrid business model that merges elements from both traditional network carriers and low-cost carriers. Central to its strategy is the emphasis on providing competitive fares while offering several value-added services, including in-flight entertainment and more generous legroom in coach relative to some rivals. Looking to expand its reach, the airline has engaged in partnerships and code-sharing agreements with multiple international carriers.

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