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LivePerson (LPSN) investor relations material
LivePerson Q3 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q3 2025 earnings summary10 Nov, 2025
Executive summary
Q3 2025 revenue was $60.2 million, down 19% year-over-year but above the high end of guidance, with net income of $8.7 million driven by a $27.7 million gain on troubled debt restructuring.
Adjusted EBITDA reached $4.8 million, exceeding guidance but down from $7.3 million a year ago.
Product innovation included launches of Conversation Simulator and Copilot Translate, with early adoption by key customers and an expanded Google partnership.
Signed 28 deals in Q3, including 26 expansions/renewals and 2 new customers, with ARPC rising 5.6% year-over-year to $665,000.
Major account renewals included a leading U.S. telecom, amusement park, and health plan provider, with improved customer confidence following debt refinancing.
Financial highlights
Recurring revenue was $55.1 million, or 92% of total revenue, and net revenue retention was approximately 80%.
Hosted services revenue was $51.2 million; professional services revenue was $9 million.
Cash and cash equivalents at quarter end were $106.7 million, down from $183.2 million at year-end 2024.
Free cash flow for Q3 2025 was $(8.9) million.
Accumulated deficit reached $1,012.4 million as of September 30, 2025.
Outlook and guidance
Full-year 2025 revenue guidance is $235–$240 million, down 23%–25% year-over-year, with recurring revenue expected at 93% of total.
Full-year adjusted EBITDA guidance is $7.5–$12.5 million (margin of 3.2%–5.2%).
Q4 2025 revenue guidance is $50.5–$55.5 million; adjusted EBITDA guidance is $(0.3) million to $5 million.
Management expects continued pressure on revenue due to customer uncertainty and extended buying cycles for AI solutions.
Current cash and cash equivalents are expected to satisfy working capital and capital requirements for at least the next 12 months.
Reconcile ARPC growth with revenue decline
Plan for sustainable free cash flow generation
How does commercial traction reverse revenue decline?
Conversation Simulator's competitive edge?
Customer confidence impact on commercial growth?
Cost restructuring's full financial impact?
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Next LivePerson earnings date
Q4 20254 Mar, 2026
Next LivePerson earnings date
Q4 20254 Mar, 2026
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Frequently asked questions
LivePerson, Inc., provides conversational commerce software and Gainshare solutions. The company delivers integrated consumer communications services to large businesses, such as banks, health care providers, automobile manufacturers, and retailers; and enterprise customers that include financial institutions, technology vendors and service providers, and retail companies. It offers LivePerson Software Solutions that enable online businesses to deliver personalized engagement via multi-channel communication through various devices (such as computer, phone, or tablet) to increase conversion rates, registrations and sales in real time; and Gainshare Platforms that provide its clients with an ability to distribute their own digital rewards or incentives by leveraging or integrating Gainshare platform's capabilities directly with their existing financial systems. LivePerson, Inc. is based in New York, New York.
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