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Lloyds Banking Group (LLOY) investor relations material

Lloyds Banking Group JPMorgan UK Leaders Conference summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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JPMorgan UK Leaders Conference summary18 Nov, 2025

Macroeconomic and regulatory environment

  • Modest but positive UK GDP growth expected at 1.3% in 2025 and around 1% in 2026, with unemployment peaking near 5% and interest rates at 4%, possibly declining in 2026.

  • Asset quality remains resilient, with benign early warning indicators and stable arrears, supporting strong returns and capital generation.

  • Regulatory direction is positive, with ongoing reforms in conduct, prudential, and fiscal regimes, including FOSS reform and ring-fencing review.

  • The government and regulators emphasize a healthy banking sector to support UK economic growth.

  • A stable, predictable, and competitive tax regime is sought to enable growth sponsorship.

Strategic plan and transformation

  • 2026 is a key year for strategic and financial delivery, with high confidence in meeting guidance and commitments.

  • Post-2026 strategy will extend current initiatives, complete data transformation, and introduce new customer propositions and capabilities.

  • Digital and AI transformation is central, with significant progress in mobile onboarding, cloud migration, and data center reduction.

  • Operating leverage, sustainable returns, and strong capital generation are expected to continue beyond 2026.

Cost management and efficiency

  • Cost discipline is a core imperative, targeting circa £9.7bn in 2025, with sub-inflation cost growth expected in 2026.

  • Three main cost drivers: investment-led savings (branch/property rationalization, tech), change saves (permanent workforce, India tech center), and BAU efficiencies.

  • Achieved £1.5bn gross cost saves since 2021, with AI expected to further enhance efficiency.

  • Sub-50% cost-income ratio targeted for 2026, with further improvements possible as AI scales.

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Q4 202518 Feb, 2026
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Frequently asked questions

Lloyds Banking Group plc is a prominent UK-based financial services provider offering a broad range of banking and financial services. The company operates in three main segments: Retail, Commercial Banking, and Insurance, Pensions and Investments. The Retail segment caters to personal customers with products such as current accounts, savings, mortgages, motor finance, and credit cards. The Commercial Banking segment serves small and medium-sized enterprises, corporates, and institutions with services like lending, transactional banking, and risk management. The Insurance, Pensions, and Investments segment provides related financial products and services. Lloyds Banking Group manages various well-known brands including Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows, distributing its services through branches, ATMs, and digital platforms. The company is headquartered in London, England, and its shares are listed on the London Stock Exchange.

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