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Middlesex Water Company (MSEX) investor relations material
Middlesex Water Company Janney Virtual Water Utilities Conference summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
Strategic direction and growth pillars
Launched a five-year strategy focused on employee development, operational excellence, customer experience, stakeholder management, and selective, sustainable growth.
Investments in leadership and upskilling programs help maintain low turnover and improve efficiency.
Customer experience enhancements include assessing AI tools and making interactions easier.
Growth strategy targets disciplined infrastructure investment and tuck-in acquisitions within and near current geographic footprint.
Regulatory and rate case updates
New Jersey rate case process is proceeding on schedule despite staff shortages, with no significant delays expected.
Interim rates may be considered in April 2026 if necessary, but recent history suggests settlements before that point.
Distribution and resiliency surcharge filings are progressing as expected, with no unusual delays anticipated.
Delaware rate case recently settled; next filing expected in 2–3 years, with a focus on managing customer impact.
Financial and operational performance
Customer bills remain below 1% of household income, aided by fixed power contracts through early 2027.
Actively seeking opportunities for energy efficiency and considering solar where feasible to manage costs.
Consumption was lower due to unfavorable weather but improved with recent dry conditions.
Organic growth continues in Delaware, with no significant payment or collection issues observed.
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