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Nepa designs and implements customer experience management programs. It offers panel-based survey programs, including online surveys and mobile intercepts; behavioral tracking, the full service survey research fieldwork through an agency partner's panel; and contact center based survey processes. The company also provides omni-channel analytics that include location-based surveys/mobile intercepts, transactional journeys, digital journeys, video & audio analytics, and social listening; research operations; and digital & multichannel journey maps. In addition, it offers training services for researchers. Nepa AB serves clients in the retail industry, banking and finance sector, telecom industry, travel and transportation industry, public sector, and B2B clients. The company was formerly known as New Evolution Performance Analytics AB.

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