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NFON (NFN) investor relations material
NFON Q3 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q3 2025 earnings summary20 Nov, 2025
Executive summary
New CEO and CFO appointed in October 2025, emphasizing continuity and acceleration of the AI-driven NFON Next 2027 strategy, with a focus on operational excellence and innovation.
Company recognized as an innovative European provider of AI-powered business communication, receiving awards for Manufacturer of the Year and IT Woman of the Year.
Launch of NIA Front Desk, an AI assistant, marked the fastest-growing product adoption in recent years and received strong market interest.
Acquisition and integration of botario GmbH contributed to non-recurring revenue growth and increased personnel.
Seat base declined by 2.6% to approximately 648,000, reflecting challenging market conditions and investment reluctance.
Financial highlights
Total revenue for the first nine months of 2025 increased by 2.7% year-over-year to €66.0 million.
Recurring revenues rose 1.9% to €61.8 million, representing 93.6% of total revenues.
Non-recurring revenues grew 15.3% to €4.2 million, mainly from project implementation and service revenues.
Adjusted EBITDA was €8.7 million, down 3.5% from the prior year, reflecting planned investments in personnel and infrastructure.
Gross profit increased by 4.3% to €56.9 million, with a material cost ratio improvement to 13.8%.
Operating cash flow was €4.9 million, slightly down from €5.1 million a year ago.
Cash and cash equivalents at period end totaled €11.4 million.
Net income for the period was €1.4 million, up 3.0% year-over-year.
Outlook and guidance
Full-year 2025 guidance adjusted: total revenue growth expected between 1–2.5%, adjusted EBITDA forecast at €11.5–12.5 million.
Midterm ambition for 2027 remains unchanged, targeting double-digit revenue growth and adjusted EBITDA margin above 15%.
Management expects investment normalization and improved commercial momentum in 2026, with details to be provided in early 2026.
Strategy to reverse seat base decline
Detail AI initiative investment impact on OpEx
Specific market segments showing investment reluctance?
Nia FrontDesk's ARPU impact and seat base growth
Factors for 2026 growth despite market caution
Botario's specific contribution to 2025 revenue
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Frequently asked questions
NFON AG is a leading European provider of cloud-based business communication solutions. The company specializes in delivering integrated cloud telephony services, primarily through its flagship product, Cloudya. Cloudya is a comprehensive platform that offers voice communication, video conferencing, and integration with CRM and collaboration tools, catering mainly to small and medium-sized businesses. NFON's services also include cloud-based PBX systems, customer contact solutions, and various enablement tools designed to streamline business communications. The company is headquartered in Munich, Germany, and its shares are listed on the Frankfurt Stock Exchange.
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