NFON (NFN) investor relations material

Investment highlights and strategic positioning

• Holds a leading market position in Europe with a resilient, scalable business model and over 90% recurring revenue.

• Operates in a high-growth market, especially in Germany, with accelerating digitalisation.

• Integrates advanced AI features to enhance user experience, automate workflows, and drive productivity.

• Targets double-digit revenue growth and an EBITDA margin above 15% by 2027 through operational excellence and automation.

• Focuses on stringent cash flow management and shareholder-oriented communication.

Market environment and trends

• Faces a challenging macroeconomic environment with cautious IT spending and longer sales cycles.

• AI disruption is reshaping the SaaS landscape, shifting demand toward outcome-based solutions.

• Digital sovereignty and compliance are increasingly important buying factors in Europe.

• By 2029, AI is expected to handle 80% of customer service requests, driving efficiency and cost savings.

• Over 70% of enterprises plan to unify UCaaS and CCaaS by 2027, boosting demand for integrated solutions.

Business model and product innovation

• Offers AI-powered business telephony, intelligent assistants, and omnichannel customer engagement solutions.

• Maintains a high net retention rate (>99%) and serves ~55,000 customers with ~650,000 seats.

• Solutions are GDPR-compliant, highly available, and developed in-house at ISO-certified European centers.

• Strategic acquisitions, such as botario, have accelerated AI integration and automation capabilities.

• Modular, scalable platform integrates with 300+ third-party systems and supports flexible deployment.