PC Connection (CNXN) investor relations material

Industry trends and company positioning

• Technology disruption, especially AI, is driving increased complexity and customer demand for managed solutions.

• The company operates through three specialized subsidiaries targeting enterprise, SMB, and public sector clients.

• Centralized operations and professional services support customer-facing teams and drive efficiency.

• Strong focus on customer loyalty, with a Net Promoter Score of 82 and retention rates above 98%.

• Recognized as a top employer and partner by major industry brands, with over 2,500 suppliers and 460,000 SKUs.

Financial performance and shareholder returns

• Q1 revenue grew 3% year-on-year despite a $38 million public sector contract headwind.

• Gross profit increased 4.7% year-on-year, with earnings up 28.3% due to strong operating leverage.

• Nearly 50% of incremental gross profit flows through to pre-tax earnings.

• Maintains $400 million in cash, no debt, and consistently increases dividends and share repurchases.

• Business mix is 40% enterprise, 40% mid-market, and 20% government, with high margins in the Business Solutions Group.

Market dynamics and growth drivers

• AI-enabled devices now comprise about 70% of PC sales, driving higher ASPs and maintaining margin percentages.

• Memory shortages have led to order pull-ins and elevated backlogs, especially in enterprise and server/storage segments.

• Public sector demand has been impacted by funding uncertainty but is expected to improve, especially in higher ed and K-12.

• Healthcare, retail, and manufacturing verticals show strong momentum, with new contracts and increased service content.

• Innovations in configuration and managed services are enhancing efficiency and customer value.