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Business philosophy8 Mar 2024
Frank Slootman Beyond Snowflake: One of the Most Respected CEOs
Explore Frank Slootman's journey as CEO, reshaping Data Domain, ServiceNow, and Snowflake into tech powerhouses, and his unique leadership style.
ServiceNow
ServiceNow (NOW) investor relations material
ServiceNow Q3 2026 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q3 2026 earnings summary28 Oct, 2026
Executive summary
Q3 subscription revenue was $3.988B, up 21% YoY reported and 20.5% in constant currency; total revenue was $4.106B, up 20.5% reported and 20% in constant currency.
Q3 exceeded guidance across subscription revenue, cRPO and operating margin; FY26 subscription revenue and free cash flow margin outlook increased.
cRPO reached $13.65B, up 20.5% reported and 21% in constant currency; RPO was $29.7B, up 22% reported and 22.5% in constant currency.
AI net new ACV grew 65% YoY; the 2026 AI ACV target rose to more than $1.7B from $1B at the start of the year.
Selected large AI deals received deployment expertise, shifting some near-term subscription revenue and cRPO recognition to professional services while supporting faster AI adoption.
Financial highlights
Non-GAAP operating margin was 32.5%, 150 bps above guidance; adjusted free cash flow margin was 20%, versus 17.5% a year earlier.
Non-GAAP net income was $1.039B and diluted EPS was $1.00; GAAP operating income was $385M and net income was $277M, down from $572M and $502M, respectively.
Non-GAAP subscription gross margin was 80.0% and total gross margin was 77.5%; GAAP gross margin was 70.5%.
Net cash from operations was $839M; adjusted free cash flow was $822M, versus $592M a year earlier.
19 deals exceeded $5M in net new ACV, up more than 135% YoY.
Outlook and guidance
FY26 subscription revenue guidance is $15.780B–$15.790B, up 22.5% reported and 21% in constant currency; midpoint increased $15M to $15.785B.
FY26 free cash flow margin guidance rose 100 bps to 36%; non-GAAP operating margin guidance is 31.5% and subscription gross margin guidance is 81%.
Q4 subscription revenue guidance is $4.245B–$4.255B, up 22.5%–23% reported and 21.5% in constant currency; cRPO growth guidance is 18.5% in constant currency and operating margin is 32%.
Armis is expected to affect FY subscription revenue growth by ~125 bps, subscription gross margin by ~25 bps, and free cash flow margin by ~200 bps; its expected Q4 cRPO growth impact is ~175 bps.
Management cited a 2030 goal for AI to reach 30% of ACV and expects AI adoption momentum to support growth in 2027 and beyond.
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- 21%–23% subscription revenue growth, strong AI momentum, and double-digit 2025 outlook.NOWQ4 2024
Next ServiceNow earnings date
Q4 202627 Jan, 2027
ServiceNow
Next ServiceNow earnings date
Q4 202627 Jan, 2027
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Frequently asked questions
A leading provider of enterprise software solutions
ServiceNow is a cloud-based platform that provides digital workflows and automation solutions to businesses and organizations of all sizes. The company was founded in 2004 and has since become a leading provider of enterprise software solutions. Some of ServiceNow’s competitors include Salesforce, Oracle, and Microsoft.
The business model
ServiceNow's business model is based on providing a scalable and customizable digital platform that enables businesses to automate their workflows and improve their overall productivity. The company's products and services include IT service management, HR service delivery, customer service management, and security operations, which can be tailored to meet the specific needs of each organization.
How ServiceNow makes money
ServiceNow generates revenue primarily through the sale of its digital workflow and automation solutions, as well as through ongoing customer support and service contracts. The company's revenue is also generated through its partnerships with other technology companies, as well as through collaborations with academic research institutions and other organizations.
An innovative approach to digital workflows and automation
Interesting facts about ServiceNow include that it has been recognized for its innovative approach to digital workflows and automation, with a focus on providing businesses with tools and solutions that are easy-to-use and customizable. The company has a strong focus on research and development, with a team of over 6,000 engineers and scientists dedicated to improving the company's digital workflow and automation solutions.