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Business Philosophy8 Mar 2024
Frank Slootman Beyond Snowflake: One of the Most Respected CEOs
Explore Frank Slootman's journey as CEO, reshaping Data Domain, ServiceNow, and Snowflake into tech powerhouses, and his unique leadership style.
ServiceNow (NOW) investor relations material
ServiceNow Goldman Sachs Communicopia + Technology Conference 2025 summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Goldman Sachs Communicopia + Technology Conference 2025 summary10 Sep, 2025
Strategic vision and AI platform evolution
Aims to become the defining enterprise software company of the 21st century, focusing on AI-driven business transformation.
Launched the Zurich release with 1,200 new agentic AI capabilities, emphasizing workflow automation and integration across clouds, language models, and data sources.
Workflow automation is positioned as the key to unlocking enterprise productivity, acting as an AI control tower for organizations.
Internal adoption of agentic AI has led to significant cost savings and productivity gains, with 90% of IT, HR, and sales cases managed by AI agents.
Federal government adoption as a standard AI platform is expected to save billions and drive global government interest.
Market trends, customer engagement, and pricing
CEOs are increasingly involved in AI adoption, seeking proof of concept and rapid value realization.
IT and software markets are growing, with double-digit software growth seen as essential for market share.
Hybrid pricing model combines seat-based and AI token-based pricing, with a 30% uplift for AI capabilities and strong customer acceptance.
Token consumption is expected to accelerate, creating new revenue streams as AI adoption increases.
CRM and order management solutions leverage agentic AI for end-to-end customer engagement, configuration, pricing, quoting, fulfillment, and service.
Innovation, integration, and future opportunities
No-code and vibe coding environments enable natural language and voice-driven development, enhancing developer productivity.
Knowledge graph and auditable workflows provide visibility and governance across enterprise functions.
The platform's agility allows rapid adaptation to regulatory and operational changes across global markets.
Success in early AI monetization attributed to long-term vision, cultural focus on innovation, and deep workflow automation expertise.
Anticipates a copycat effect in global government adoption following U.S. federal success, with significant opportunities to replace legacy systems.
AI pricing model: token reload revenue potential?
ServiceNow's unique edge in AI integration?
CRM: biggest business for ServiceNow?
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Next ServiceNow earnings date
Q3 202529 Oct, 2025
Next ServiceNow earnings date
Q3 202529 Oct, 2025
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Frequently asked questions
A leading provider of enterprise software solutions
ServiceNow is a cloud-based platform that provides digital workflows and automation solutions to businesses and organizations of all sizes. The company was founded in 2004 and has since become a leading provider of enterprise software solutions. Some of ServiceNow’s competitors include Salesforce, Oracle, and Microsoft.
The business model
ServiceNow's business model is based on providing a scalable and customizable digital platform that enables businesses to automate their workflows and improve their overall productivity. The company's products and services include IT service management, HR service delivery, customer service management, and security operations, which can be tailored to meet the specific needs of each organization.
How ServiceNow makes money
ServiceNow generates revenue primarily through the sale of its digital workflow and automation solutions, as well as through ongoing customer support and service contracts. The company's revenue is also generated through its partnerships with other technology companies, as well as through collaborations with academic research institutions and other organizations.
An innovative approach to digital workflows and automation
Interesting facts about ServiceNow include that it has been recognized for its innovative approach to digital workflows and automation, with a focus on providing businesses with tools and solutions that are easy-to-use and customizable. The company has a strong focus on research and development, with a team of over 6,000 engineers and scientists dedicated to improving the company's digital workflow and automation solutions.
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