Telstra Group (TLS) investor relations material

Strategy and customer experience

• Connected Future 30 began in FY26, targeting the number one choice for connectivity in Australia through customer engagement, network as a product and digital infrastructure.

• FY26 digital upgrades added AI-powered assistant and self-service features plus AI search; all consumer customers moved to the new digital platform, supporting satisfaction, customer growth and lower service costs.

• Over five years, mobile network investment exceeded AUD 9.5 billion, including AUD 3.8 billion in regional areas; nearly 1,200 sites received 5G Advanced upgrades in FY26.

• Satellite mobile text messaging launched in June 2025 and later expanded to select apps; satellite and terrestrial networks are viewed as complementary.

Digital infrastructure

• Aura Network was around two-thirds built, with more than 9,000 km of fiber in the ground and six routes ready for service; Google, AWS, Firmus and Microsoft signed long-term contracts across infrastructure assets.

• Strategic Aura Network and Viasat investment is expected to total around AUD 1.8 billion from FY23 to FY28; Aura's sales pipeline rose significantly in the six months to June 2026, supporting expected mid-teens IRR and ~9-year cash payback.

• FY26 subsea capacity expanded through Google and Keppel partnerships, and construction of eight satellite ground stations was completed.

• NBN infrastructure income exceeds AUD 1.1 billion p.a.; government-backed, recurring and CPI-indexed for a remaining average contract period of 21 years.

Industry and regulation

• LEO satellite services extend connectivity beyond terrestrial coverage outdoors with direct sky visibility; early partnerships and capability-building provide strategic optionality.

• Regulatory engagement covers the proposed Universal Outdoor Mobile Obligation, satellite spectrum and the Mobile Services Inquiry, supporting customer outcomes and competition while preserving investment incentives, innovation and resilience.