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The Western Union Company (WU) investor relations material
The Western Union Company Q4 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Executive summary
Q4 2025 revenue was $1.01 billion, down 5% year-over-year on an adjusted basis, with Consumer Money Transfer transactions down 2.5% and cross-border principal growth up on a constant currency basis.
Consumer Services and Branded Digital segments delivered strong growth, offsetting continued weakness in the Americas retail business, especially U.S. to Mexico.
Adjusted EPS for Q4 was $0.45, up from $0.40 a year ago; full-year adjusted EPS reached $1.75, at the top end of guidance.
Strategic focus on digital transformation, expanding wallet offerings, and exclusive agent partnerships to drive future growth.
Over $500 million was returned to shareholders via dividends and share buybacks in 2025.
Financial highlights
Full-year GAAP revenue was $4.1 billion; adjusted revenue declined 5% year-over-year, excluding Iraq.
Adjusted operating margin for 2025 was 20%, up from 19% prior year; Q4 margin was 20% versus 17% last year.
Adjusted EPS for the year was $1.75, benefiting from cost discipline and share repurchases, partially offset by higher interest expense.
Generated $544 million in operating cash flow, with CapEx of $151 million, up 15% year-over-year.
Adjusted free cash flow for 2025 was $640 million, with a conversion rate of 111%.
Outlook and guidance
2026 adjusted revenue expected to grow 6%-9%, inclusive of Intermex acquisition, with adjusted EPS guidance of $1.75-$1.85.
2026 GAAP revenue growth expected between 5% and 8%; GAAP EPS guidance: $1.50 to $1.60.
EPS expected to accelerate through the year, driven by seasonality in travel money and operational efficiency gains.
Outlook assumes Intermex acquisition closes in Q2 2026.
Effective tax rate expected at 20%-22% GAAP, 13%-15% adjusted.
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