TTEC (TTEC) investor relations material

Executive summary

• 2025 revenue reached $2.137 billion, exceeding guidance high end, with adjusted EBITDA of $213.7 million, up 5.6% year-over-year.

• Cash flow generation was strong at $83 million, and credit facility borrowings were reduced by $70 million.

• Q4 2025 GAAP net loss was $170.5 million, driven by a $205.4 million non-cash goodwill impairment in the Digital segment.

• Strategic focus on AI-enabled CX, deepening client relationships, and expanding technology partnerships drove new business and higher client penetration.

Financial highlights

• Q4 2025 revenue was $570 million, up slightly year-over-year; adjusted EBITDA was $62.2 million (10.9% margin), up from $51 million (9%).

• Full year 2025 revenue was $2.14 billion, down 3.2% from $2.21 billion; adjusted EBITDA was $214 million (10% margin), up from $202 million (9.2%).

• Operating income for 2025 was $155 million (7.3% margin), up from $136 million (6.2%). EPS was $1.10, up from $0.71.

• Free cash flow improved to $83 million from negative $104 million, with CapEx at $38 million (1.8% of revenue).

• Net debt reduced by $68 million to $825 million; net leverage ratio improved to 3.58x from 3.99x.

Outlook and guidance

• 2026 GAAP revenue guidance midpoint is $2.03 billion, a 5% decrease; adjusted EBITDA expected at $230 million (11.3% margin), up 7.6%.

• Non-GAAP operating income forecasted at $169 million (8.3% margin), up 9%; non-GAAP EPS at $1.19, up 9%.

• CapEx expected at 1.8–2% of revenue, with 60% growth-oriented; effective tax rate between 38–42%.

• Profitability and margin expansion expected to be more weighted in the second half of 2026.

• Segment guidance: Engage revenue $1,585M–$1,615M; Digital revenue $420M–$440M.