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TTEC (TTEC) investor relations material
TTEC Q3 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q3 2025 earnings summary7 Nov, 2025
Executive summary
Third quarter 2025 revenue was $519.1 million, down 1.9% year-over-year, with adjusted EBITDA of $43.4 million and a GAAP net loss of $11.1 million; net debt was reduced by $119 million year-over-year.
Investments were made in AI-enabled CX solutions, leadership, offshore delivery, and technology innovation to drive future growth and global expansion.
The company expanded its client base, adding 11 significant new clients year-to-date, and deepened partnerships with hyperscalers.
A strategic shift is underway toward outcome-based solutions and hybrid AI-human CX models.
The company reiterated its full-year 2025 outlook and extended its credit facility to November 2027.
Financial highlights
Revenue decreased 1.9% year-over-year to $519.1 million; adjusted EBITDA was $43.4 million (8.4% margin), down from $50.3 million (9.5%).
GAAP income from operations was $12.3 million (2.4% margin), non-GAAP income from operations was $28.9 million (5.6% margin), both down from prior year.
Net loss per share for Q3 2025 was $(0.23), improved from $(0.40) last year; non-GAAP EPS was $0.12, up from $0.11.
Free cash flow improved to negative $9.6 million from negative $100.2 million year-over-year.
Net leverage ratio improved to 3.46x from 4.49x year-over-year.
Outlook and guidance
Full-year 2025 revenue guidance is $2,064M–$2,114M, with a midpoint of $2,089M; non-GAAP adjusted EBITDA expected at $215M–$235M (10.4%–11.1% margin).
Engage segment revenue is tracking to the high end of full-year guidance, with profitability expected at the lower end due to FX headwinds.
Digital segment guidance maintained at the lower end due to market remix and legacy product declines.
Fourth quarter and second half 2025 expected to show sequential and year-over-year EBITDA and operating income growth.
Management expects cash from operations, existing cash, and available credit to be sufficient for the next 12 months.
AI's net economic impact for TTEC
Digital segment's organic growth path
Engage Q3 investments: long-term impact
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Frequently asked questions
TTEC Holdings Inc. provides customer experience solutions and technology services. The company offers consulting, analytics, customer acquisition, service, and digital transformation services to a broad range of industries, including healthcare, financial services, and public sector organizations. The company is headquartered in Englewood, Colorado, and its shares are listed on the NASDAQ.
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