TWFG (TWFG) investor relations material

Strategy and distribution

• Agent-aligned model combines agency ownership, attractive economics, broad carrier access, technology and centralized support; agent success is the core growth strategy.

• Four businesses span retail insurance services, wholesale and program MGA, premium finance, and integrated virtual assistance.

• More than 550 branch locations operate across 35 states and D.C.; the MGA serves 4,900+ agencies in 43 states.

• Insurance distribution is shifting toward independent agents: their share rose to 39% of personal lines, while the channel controls 87.7% of commercial lines.

Organic growth and agent enablement

• Agency-in-a-Box agents retain 80% of new and renewal commissions, keep autonomy and book equity, and can sell or transfer books through built-in succession pathways.

• Growth levers include recruiting, producer productivity, retention, commercial-line development, cross-selling, marketing support and new talent development through TWFG University.

• Proprietary AI recruiting and digital-presence maps target agent outreach, acquisition tuck-ins and local marketing priorities; newly licensed-agent coverage is being built beyond Texas and Florida.

• eVo and Xenith support integrated producer workflows and MGA programs; AI renewal, quoting and cross-sell tools are in pilots, with broader producer rollout planned after testing.

• A client-centric AI interaction capability is envisioned for 2027; consumer web and mobile quoting is in pilot, with an agent-linked digital experience under testing.

MGA and product expansion

• General agency activities generated ~32% of revenue for the nine months ended Sep. 30, 2026; retail and wholesale activity guide identification of recurring coverage gaps and product opportunities.

• Texas Dwelling Fire development is underway for a planned 2027 rollout on Xenith, subject to development, regulatory approval, capacity and execution.

• APIA added specialty commercial expertise and wholesale-broker distribution in 2026; additional specialty programs are under evaluation for 2027, and migration to Xenith is planned subject to agreements and implementation.

• Patriot Select accounted for 17% of revenue for 9M 2026; future product and geographic expansion depends on demand, regulatory approval, capacity and implementation.

• Program selection uses five operating gates—validated demand, program approval, confirmed capacity, operational readiness and launch approval—with post-launch results determining whether to scale, modify or stop.