Twilio
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Twilio (TWLO) investor relations material

Twilio Morgan Stanley Technology, Media & Telecom Conference 2026 summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Morgan Stanley Technology, Media & Telecom Conference 2026 summary3 Mar, 2026

Financial performance and execution

  • Achieved 13% organic revenue growth in 2025, up from 9% in 2024, with broad-based contributions across products and channels.

  • Reduced operating expenses by 1% in 2025 while maintaining financial discipline and strong operating leverage.

  • Generated nearly $950 million in free cash flow in 2025, guiding to over $1 billion in 2026.

  • Returned 90% of free cash flow to shareholders via share repurchases, exceeding the 50% target.

  • Stock-based compensation as a percentage of revenue reduced from 22% to 12%, targeting 10% by 2027.

Growth drivers and business channels

  • Voice product grew in the high teens in Q4, its highest rate since 2022, driven by agentic and AI use cases.

  • Self-serve channel grew 28% in Q4, fueled by AI-native developers and improved onboarding and tooling.

  • ISV channel grew 26% year-over-year in Q4, with large deals increasing 36%, including a record nine-figure renewal.

  • Dollar-based net expansion rate improved to 109, with volume growth and cross-sell as key contributors.

Competitive positioning and technology

  • Maintains a strong moat with nearly 5,000 global carrier connections and compliance in over 180 countries.

  • Platform trusted for fraud detection, intelligent routing, and regulatory adherence, built over 17 years.

  • AI and automation are being leveraged for operational efficiency, especially in customer support and lead conversion.

Super network's AI competitive advantage
Future operating margin leverage drivers
Sustaining organic growth beyond Q1
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Q1 202630 Apr, 2026
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Frequently asked questions

The digital communication conglomerate

Twilio is a cloud communications platform that provides developers with APIs (Application Programming Interfaces) to integrate messaging, voice, and video communication services into their applications. The company was founded in 2008 and is headquartered in San Francisco, California.

Twilio's business model centers around providing developers with easy-to-use APIs that enable them to quickly integrate communication features into their applications without having to build these features from scratch. Developers can use Twilio APIs to send SMS messages, make and receive phone calls, and conduct video chats. Twilio charges developers based on usage, with fees determined by the number of messages, minutes, or video sessions used. Other companies with similar offerings and business models are Bandwidth, RingCentral, and Sinch.

From small startups to large corporations

Twilio has gained significant popularity in recent years due to its ease of use, versatility, and scalability. The company's platform has been used by a wide range of companies, from small startups to large enterprises, to build communication features into their applications. Twilio has also expanded its offerings to include programmable wireless services, IoT connectivity, and contact center solutions.

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