United Airlines
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United Airlines (UAL) investor relations material

United Airlines Q4 2025 earnings summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Q4 2025 earnings summary21 Jan, 2026

Executive summary

  • Delivered record Q4 revenue of $15.4B and full-year revenue of $59.1B, with full-year EPS of $10.62, up year-over-year despite significant headwinds.

  • Achieved record passenger volumes, lowest seat cancellation rate in company history, and led the industry in on-time departures and arrivals during the holidays.

  • Premium cabin and loyalty revenues outperformed, with premium up 12% in Q4 and loyalty up 9% for the year.

  • Set a company record for Net Promoter Score in Q4, with the highest-ever monthly NPS in November.

  • Maintained profitability across all hubs and continued to invest in customer experience and technology.

Financial highlights

  • Q4 EPS was $3.10, within guidance, and Q4 net income was $1.04B; full-year EPS reached $10.62, with $2.7B in free cash flow generated.

  • CASM-ex increased only 0.4% year-over-year for both Q4 and full year, reflecting strong cost control.

  • Premium cabin revenues rose 12% in Q4, while main cabin revenues increased 1% on 6% more capacity.

  • Cargo revenues grew 2.1% year-over-year, and global co-brand remuneration was up 12% for the year.

  • Repurchased $640M of shares in 2025, including $29M in Q4.

Outlook and guidance

  • Q1 2026 EPS expected between $1 and $1.50, a 37% improvement year-over-year at midpoint.

  • Full-year 2026 EPS guidance is $12–$14, implying over 20% growth and continued margin expansion.

  • Over 100 narrowbody and 20 widebody aircraft deliveries expected in 2026; CapEx to remain under $8B.

  • Targeting net leverage below 2x and investment-grade metrics by year-end 2026.

  • Expects to generate a similar level of free cash flow in 2026 as in 2025.

Quantify the long-term value of November's NPS gain
How will 2026 fleet expansion drive network profitability?
Detail operational tech's impact on customer retention
Chicago competitive response strategy
Future drivers of United's cost efficiency
Post-2026 capacity strategy and gauge focus
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Frequently asked questions

United Airlines Holdings Inc provides air transportation services in North America, Asia, Europe, Africa, the Pacific, the Middle East, and Latin America. It offers various travel products and services for travelers; loyalty program that enables customers to earn and redeem miles; and cargo transportation solutions for package delivery to full range of freight forwarding services. The company also sells frequent flyer miles to third-party companies; and provides air charter brokerage services that manage private jet travel on behalf of individuals and businesses.

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